Field Service Engineer III (DC, MD, VA)

at  Thermo Fisher Scientific

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

• Bachelor’s Degree in Chemistry, Sciences or related field preferred
• 3-5 years hands-on experience as a Service Engineer is preferred, particularly working with analytical instrumentation
• Hands-on experience with Gas Chromatography, Liquid Chromatography, Ion Chromatography, Mass Spectrometry instrumentation (GC, HPLC, IC, MS) preferred
• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation

PHYSICAL WORK REQUIREMENTS:

• Must be available for travel daily as required, and up to 50% overnight travel
• Must be able to lift 40 lbs.
• Must be able to stand for long periods of time
• Must be able to work overtime
• Must have a valid driver’s license

• Perform on-site installation, repair, preventative maintenance, and qualification of instrumentation
• Must be client-focused, working in conjunction with Professional Services and outsourcing functions.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Reviews reports and documentation from customers and inspects malfunctioning product to determine nature and scope of problem.
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs.
• Analyzes instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue.
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers (Chemists).
• Show and demonstrate progression in training and certification for advanced products.
• Other duties may be assigned.