Field Service Engineer- ImmunoDiagnostics (Norway)

at  Thermo Fisher Scientific

JOB DESCRIPTION

Thermo Fisher Scientific Inc. is a world-class company dedicated to improving the human condition through systems, consumables, and services for researchers. With a commitment to innovation, we enable our customers to make the world healthier, cleaner, and safer. Join us and contribute to our mission!

JOB SUMMARY

We are looking for a Field Service Engineer to join our dedicated and driven team. In this position, you will play a crucial role in delivering impeccable technical support and service to our valued customers. You will have the chance to work with advanced technology and make a meaningful impact on our customers’ satisfaction.

MINIMUM REQUIREMENTS/QUALIFICATIONS:

• Background in electronics / biotechnology / medical devices / engineering or related
• Previous experience in servicing analytical equipment or equivalent technical experience.
• Customer-focused with strong communication skills and ability to build relationships with customers.
• Strong technical aptitude and problem-solving skills.
• Can-do attitude with the flexibility to manage competing priorities.
• Attention to detail in all aspects of the role.
• Valid Driving License
• Willingness to travel
• Fluency in English – both written and verbal.

• Attend customer laboratories for routine PMV’s, repair visits, installations and service meetings as and when required.
• Provide technical support for customers and colleagues
• Undertake fixing, support and repair within the agreed timeframes and at all times ensuring that customers are kept up to date with the progress.
• Complete service reports in CRM and ensure they are completed fully, accurately and in a timely manner.
• Update instruments placed at customer laboratories with software and middleware upgrades as required.
• Provide feedback to global product teams on instrument reliability and quality.
• At all times, ensure that quality and regulatory requirements and company policies are adhered to.
• Participate in service and commercial meetings as and when required.
• Input into the development of training material, support literature and technical guidance for external and internal customers.
• Maintain the required level of product knowledge on instruments and assays to enable our customers to be successful and share that expertise with internal and external customers.
• At all times, strive to live up to the 4I values of Thermo Fisher Scientific.