Field Service Engineer

at  Kardex

The Kardex Group is one of the world’s leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 2,500 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.
For our Life Cycle Services Department, we are looking to strengthen our passionate Dutch team for the area of Lelystad or Zwolle or Meppel.
Your will be the face of the Life Cycle Service department, act as a trusted adviser for our customers at the sites across the regions.

Ihre Aufgaben

• Installing, configuring, calibrating, and repairing technical products and systems at customer field locations;
• Performing a variety of maintenance and technical support on installed products and equipment: Troubleshooting, diagnosing, and resolving malfunctions, determining when products should be upgraded or replaced
• Preventative & corrective maintenance of Kardex systems & solutions
• Customer training (Operator, Health & Safety, Maintenance etc.)
• Generate leads;
• Administrative management tasks (reporting, personal spare parts inventory, etc.)
• Provide remote diagnostics (via phone or remote connection)
• On-call service to customers
• Promote and advise on Kardex Remstar Products and Services, and provide onsite training for customer support personnel

Accountabilities

• Adhere to local Health and safety regulations;
• Positively represent the company with all external & internal stakeholders
• Contribute to the performance of the team by displaying a positive and enthusiastic attitude, showing support and involvement in all activities
• Ensure all customer feedback is recorded in a structured and professional manner to support our continuous improvement culture

Ihr Profil

Education

• Mechanic/ Electronic / Electrical degree / training or equivalent experience

Professional Experience

• Experience in Field Customer Service
• PLC troubleshooting, Electrical & Electronic troubleshooting;
• Familiar with diagnostic methods
• Technical / Mechanical / Electronic experience
• Expertise in Conveyer Systems or Cooling Systems
• Experience in industrial communication (Field bus, Ethernet, etc.)
• Experience with onsite health and safety
• Helicopter view, analyzing skills and able to see the bigger picture

Other key requirements

• Prepared to work outside of office hours (weekend or evenings) and to be available for on-call service periodically
• Ability to work at height
• Willingness to travel (Benelux)
• English language (B1)
• Local language proficiency (Dutch)
• Car license

Benefits:

• Private Medical Health Insurance
• Life insurance
• Pension Plan

The right position for you? Then send us your detailed application with a possible starting date and your desired salary via our applicant portal. You can apply within two minutes.
Should you have any questions, please, feel free to reach out via +3127131853
Looking forward to hearing from you!

Please refer the Job description for details