Field Service Engineer (m/f/d)

at  Bruker

Overview:
Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. As one of the world’s leading analytical instrumentation companies, Bruker develops high-performance scientific instruments and high-value analytical and diagnostic solutions that enable scientists to explore life and materials at molecular, cellular, and microscopic levels. We have been driving innovation in analytical instrumentation for 60 years and today, Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems, and a strong reputation among its customers. Worldwide, more than 8,500 employees are working on this permanent challenge at over 90 locations on all continents.
The function of the International Field Service Engineer is to provide hands-on technical expertise in all aspects of installation, commissioning, basic customer training, maintenance, fault-finding, and customer support in respect to the company’s products, such as state of the art Mass Spectrometry instrumentation and technological solutions for the academic, clinical, government and industrial research markets and users across a wide applications field.
Responsibilities:

Working as a member of the Service Team involved in the installation, maintenance, service, and solution support of our range of instrumentation, duties will include:

• Familiarise with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
• Liaise with customers and colleagues in the site planning process prior to installation
• Inspect, install, set up, test, and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• Carry out breakdown and planned maintenance at customers’ sites as part of a team, with rapid response where necessary
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
• Carry out procedures necessary to validate systems to certifiable standards
• Provide technical input to the sales team in non-routine sales cases
• Focus on the MALDI Biotyper instrumentation and application
• Readiness for very frequent foreign trips (willingness to travel up to 80% of total working time)
• Regular travel to whole EMEA region is an essential part of the job

Qualifications:

• University education in the areas of chemistry, biochemistry, biomedical engineering, or biomedicine
• Practical experience with mass spectrometry instrumentation (MALDI, ESI, HPLC) would be an advantage
• Ability to diagnose causes of malfunction and to actively resolve customers’ service problems
• The capacity to take on responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• Good computer literacy, including familiarity with data system hardware and industry standard operating systems
• Fluency in Polish and the ability to communicate effectively in English
• Technical skills and the ability of analytical thinking
• Outgoing and good at building relationships through inspiring trust and confidence
• A professional image and a very high standard of personal presentation
• The ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
• Current and valid driving license
• Valid working visa/permission in the EU
• No visa restriction preventing travel in the EU

• Familiarise with specific instrumentation prior to installation from issued documentation and/or participation in the final testing process in the factory
• Liaise with customers and colleagues in the site planning process prior to installation
• Inspect, install, set up, test, and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• Carry out breakdown and planned maintenance at customers’ sites as part of a team, with rapid response where necessary
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
• Carry out procedures necessary to validate systems to certifiable standards
• Provide technical input to the sales team in non-routine sales cases
• Focus on the MALDI Biotyper instrumentation and application
• Readiness for very frequent foreign trips (willingness to travel up to 80% of total working time)
• Regular travel to whole EMEA region is an essential part of the jo