Field Service Engineer (m/w/d) I Dresden

at  Entegris

Job Title:
Field Service Engineer (m/w/d) I Dresden
Job Description:

The Field Service Engineer is responsible for product service and support at customer locations for Gas Purification Systems. Work performed includes product start-up and commissioning, customer training, technical support, troubleshooting, repairs, and maintenance. They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers.

• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations
• Provide email and phone response to customer requests for technical assistance in accordance with customer agreements and contractual obligations
• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs
• Provide timely support to global FSE teams through email and international travel as required
• Maintain proper documentation for all on-site field service support calls and any critical equipment information
• Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation
• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required
• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary
• Complete special projects as assigned by manager

Traits/qualifications we believe make a strong candidate:
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Technical, engineering or scientific degree or equivalent field service experience required

• Semiconductor and/or gas industry experience is a plus
• The ability to understand, troubleshoot, and resolve hardware and software issues in complex electromechanical and pneumatic systems
• The ability to work both independently and as a team is required while communicating effectively to both internal and external customers
• Strong computer skills including word processing, spreadsheets, email, etc.
• Strong communication skills, English fluency a significant plus
• Valid driver’s license and willingness to travel on a regular basis are required

What we offer
Aside from our people, culture, and mission, there are a variety of additional benefits that help make Entegris a great place to work!

Hardfacts

• Employment contract of indefinite duration
• Employee bonus program based on personal as well as on business performance
• Company car (also for private use)
• 30 days annual vacation entitlement

Benefits

• Professional and personal development plans
• Corporate pension program (betriebliche Altersvorsorge); subsidized by Entegris
• Bike leasing (JobRad) & JobTicket (Deutschlandticket) for employees located in Germany; subsidized by Entegris
• Corporate benefits via Silicon Saxony

• Deliver field service support and assistance to troubleshoot, repair, maintain and upgrade equipment at customer locations
• Provide email and phone response to customer requests for technical assistance in accordance with customer agreements and contractual obligations
• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs
• Provide timely support to global FSE teams through email and international travel as required
• Maintain proper documentation for all on-site field service support calls and any critical equipment information
• Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation
• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required
• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary
• Complete special projects as assigned by manage