Field Service Engineer

at  Medtronic

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Join our Nordic Service & Repair department, a rapidly growing team at Medtronic. We are seeking a Field Service Engineer to support our customers across Finland. Your focus will be providing the highest levels of field service and customer support across a wide range of products to customers. Mainly starting with specializing on O-arms and Surgical Innovation (SI) products like FT10 generators.
This is a fantastic opportunity to enhance customer experience and loyalty while driving service revenue and commercial opportunities. The successful candidate will play a key role in implementing the strategy for Service and Repair in Finland, with the goal of establishing us as an uncontested market leader as a serviceprovider across all sectors.

Responsibilities may include the following and other duties may be assigned:

• Leading and executing installations, commissioning, and preventive maintenance
• Proactively engaging customers, providing expert support and building strong, long-term relationships
• Troubleshooting and performing repairs on-site, ensuring systems function according to manufacturer specifications
• Supporting the integration of new products, performing upgrades and configuration updates to existing systems
• Scheduling and conducting preventive maintenance visits to ensure optimal performance of all equipment
• Assisting users with technical support, including phone and remote support
• Acting as a point of escalation for complex technical issues, collaborating with other field service engineers
• Maintaining accurate documentation and ensure compliance with operational guidelines, QA procedures, and safety standards

Required Knowledge and Experience:

• Biomed training/degree or equivalent in electronic/electro-mechanical engineering
• Relevant experience from the medical equipment or healthcare industry, where experience working in a hospital environment or with X-ray or Operating Room (OR) products is an advantage
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills in Finnish and English
• Willingness to travel domestically and internationally as required
• Effective presentation, negotiation skills, and ability to manage stressful situations
• Dedicated to building long-term relationships and exceeding customer expectations
• Experience with Service Max, Good Documentation Practice (GDP) knowledge, and ESD precautions would be valued

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity
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• Leading and executing installations, commissioning, and preventive maintenance
• Proactively engaging customers, providing expert support and building strong, long-term relationships
• Troubleshooting and performing repairs on-site, ensuring systems function according to manufacturer specifications
• Supporting the integration of new products, performing upgrades and configuration updates to existing systems
• Scheduling and conducting preventive maintenance visits to ensure optimal performance of all equipment
• Assisting users with technical support, including phone and remote support
• Acting as a point of escalation for complex technical issues, collaborating with other field service engineers
• Maintaining accurate documentation and ensure compliance with operational guidelines, QA procedures, and safety standard