Field Service Engineer - Mexico, Monterrey Area

at  FLSmidth Inc

Do you want to make a difference in the world and contribute to a sustainable future?
We believe we can develop the technology and gain the know-how to make that difference, tackling the climate challenge. It’s a big responsibility, and we have committed to do it. We have launched our ambition, MissionZero – enabling our customers to move towards zero emissions in mining and cement.
We need your skills, curiosity and drive for change to fulfil our goal.
Together, we enable our customers to produce the materials needed for a better future.
Field Service Engineer – Onsite Technical Support
Your safety, health, and well-being, and that of your colleagues and customers, matters to us. We operate in heavy industries where safety is the priority. And this is why everyone is expected to stop any unsafe behavior – and why you can always count on our full support in doing so. Together, we are committed to a safe working environment for all of us.

Your responsibilities

• Remote position located in the Monterrey/Zacatecas areas of Mexico.
• 3+ years of experience repairing, operating, and maintaining process mining equipment.
• Provide technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.
• Provide customer support by phone, email and remote support.
• Work with sales and engineering departments to specify solutions for new systems and upgrades.
• Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement.
• Monitor customers and market for new opportunities and provide leads for the sales department.
• Work with other team members to create continuous improvement of products and services.
• Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations.
• Provide training and development support for other engineers in FLS.
• May be designated as super user or product specialist for specific products.
• Works with engineering and project management in transition of projects from engineering to commissioning phase. Gap analysis, risk analysis, scope of work and training requirements.
• Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements.
• Provide thorough and timely reporting of services provided and key issues to management and customers.
• Extensive contact with customers. Must be able to maintain positive customer relationships.
• Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments.
• Works independently on customers sites without direct supervision.

What you bring

• Minimum of 3+ years of experience in mechanical equipment support and troubleshooting.
• Bachelor’s Degree is a plus but not required.
• Willing to travel up to 75%, mostly within North America. Occasionally expected to travel outside of country.
• Able to travel to Canada, United States, Caribbean, and Central America
• Able to obtain or possess a current Passport and visa for travel.
• The ideal candidate would be self-motivated, willing to learn and able to work independently at a fast pace.
• Understanding and willingness to work in a mining environment where physical activities are required such as standing, bending, climbing ladders, lifting to 50 pounds, etc.
• Must be willing to comply with FLS Safety standards and PPE requirements.

What we offer

• Competitive wages and Benefits package (Extended Health, Dental, Life Insurance, AD&D, Health Spending Account, Optional Critical Illness, Short and Long-Term Disability)
• Time to recharge through 3 weeks’ annual vacation
• RRSP Program for retirement preparation
• And some extra help when you need it through our Employee Assistance Program
• An equal opportunity employer committed to creating a diverse and inclusive workplace
• A global network of supportive colleagues and growth opportunities
• Performance based incentive program

As an equal opportunity employer, FLS embraces diversity and equality by promoting an environment of inclusion.
We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
Preference will be given to candidates who are currently eligible to work in Mexico.
Please apply by clicking “apply” on this page. Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.
Candidates will be contacted by email.
No recruiters and unsolicited agency referrals please.
FLS is the leading supplier of engineering, equipment and service solutions to customers in the mining industry – for more information please visit
FLSmidth.com/careers

• Remote position located in the Monterrey/Zacatecas areas of Mexico.
• 3+ years of experience repairing, operating, and maintaining process mining equipment.
• Provide technical support to customers and contractors on FLS equipment during construction, commissioning, and operational maintenance.
• Provide customer support by phone, email and remote support.
• Work with sales and engineering departments to specify solutions for new systems and upgrades.
• Review operation of new and existing installations and provide customers and engineering departments with recommendations for improvement.
• Monitor customers and market for new opportunities and provide leads for the sales department.
• Work with other team members to create continuous improvement of products and services.
• Ensure that all work is performed in a safe manner and in compliance with all applicable safety rules and regulations.
• Provide training and development support for other engineers in FLS.
• May be designated as super user or product specialist for specific products.
• Works with engineering and project management in transition of projects from engineering to commissioning phase. Gap analysis, risk analysis, scope of work and training requirements.
• Provide feedback to stakeholders regarding quality issues and suggestions for product and process improvements.
• Provide thorough and timely reporting of services provided and key issues to management and customers.
• Extensive contact with customers. Must be able to maintain positive customer relationships.
• Expenditure authority limited to personal and team expenses and basic tools and parts required for assignments.
• Works independently on customers sites without direct supervision