Field Service Engineer - Midlands

at  TSG UK Solutions Ltd

PRINCIPAL OBJECTIVES:

• Service and maintain suite of Petrol Station Equipment including Dispensers, Tank gauges, EPOS systems and Media solutions.At TSG UK we are committed to your success and providing a supportive environment where you can thrive. While a formal qualification in an engineering discipline is desirable for this opportunity, it is not essential, as you will be trained for the role.

Key Responsibilities:

• Daily diagnostic testing, troubleshooting and repair of customer equipment.
• Installation and commissioning of new equipment.
• Maintain and enhance customer relationships.
• Produce timely and accurate service reports.
• Ensure all calls are attended promptly and within set SLA.
• Ensure all company equipment is properly maintained and in good working order at all times.
• Ensure compliance with set HSSE guidelines.

SKILLS & ABILITIES REQUIRED:

• Mechanical/Electrical Engineering HNC/HND (equivalent) or relevant experience
• Technical awareness including:
• Experience of diagnosing and repairing mechanical, electrical and electronic systems.
• Electronic repairs to PCB level
• Ability to voltage test AC/DC single and three phase supplies

1. Confident in the use of hand tools

• Strong customer service skills with ability to interact confidently and professionally with end customer
• Flexible approach with the ability to work alone or as part of a team
• An understanding of PC hardware, networking and IT troubleshooting is a big plus!.

• Daily diagnostic testing, troubleshooting and repair of customer equipment.
• Installation and commissioning of new equipment.
• Maintain and enhance customer relationships.
• Produce timely and accurate service reports.
• Ensure all calls are attended promptly and within set SLA.
• Ensure all company equipment is properly maintained and in good working order at all times.
• Ensure compliance with set HSSE guidelines