Field Service Engineer Northeast England

at  Flowbird UK

Are you passionate about hands-on technical problem-solving? Do you want to be part of a field-based team where you can apply your skills to maintain and optimise critical systems? If so, please get in touch!
Flowbird is a leading provider of smart city and mobility solutions, dedicated to making urban life easier and more sustainable. We design, develop and deliver intelligent public transport and parking solutions that help people and cities to move forward.

ABOUT THE ROLE:

We’re looking for a Field Service Engineer to join our team covering Northeast England. You’ll provide first-line customer support, servicing, and repairing Flowbird ticketing equipment, as well as assisting with installations and managing stock.
Location: Newcastle, Sunderland, Durham and surrounds
Shift Pattern: Monday to Friday, 9-5 flexible
Salary: circa £28,000 DOE

WHAT YOU’LL DO:

• Perform on-site maintenance and repairs on ticketing equipment.
• Diagnose and resolve basic software issues using PC tools.
• Ensure a first-time fix approach and deliver excellent customer service.
• Maintain clear communication and escalate major issues as needed.
• Keep accurate records and manage service calls via the call management system.
• Handle and maintain company stock and spare parts.
• Follow Health & Safety regulations.
• Assist with new equipment installations and upgrades.