Field Service Engineer (Northern Virginia)

at  BD

JOB DESCRIPTION

We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
The Field Service Engineer is responsible for providing on-site support to BD customers that includes, but is not limited to: installation and service of diagnostic instrumentation, after-hours phone support, holiday and weekend on-site support, marketing, exhibitions, and clinical trials support.

QUALIFICATIONS:

• A minimum of a High School diploma
• A minimum of 3 years’ experience troubleshooting instruments or components
• Must possess and maintain a valid state-issued driver’s license and meet BD’s auto safety standards.
• Ability to travel a minimum of 50%

• This position is to be located in the Northern Virginia area (Fredericksburg, Alexandria, Fairfax)
• Install and service instrumentation with minimum direct supervision, as requested, by the Service Center in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards
• Provide follow-up service by calling customers who have recently been provided service
• Ensure service was complete and satisfactory to the customers’ needs
• Accurately maintain car stock inventory, test equipment, tools, and technical data
• Complete service documentation, as required, by the position function or requested by System Support Engineering Manager in accordance with current GMP requirements
• Display maturity and judgment in time management and expense control
• Maintain expense levels within the established guidelines for field service travel and sites visits
• Report quality control and other technical problems, in detail, to the Service Center and System Support Engineering Manager
• Properly maintain and use company vehicle as outlined by current Corporate fleet policy. Interface efficiently with other departments and managers to resolve customer problems and issues
• Perform other duties as assigned
• Accountable for providing support to customers that meet BD standards of outstanding quality service at all times
• Accountable for Company issued credit cards, travel advances, company vehicle, trunk stock of spare, and repair parts
• As a representative of BD, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment