Field Service Engineer

at  PerkinElmer

BASIC QUALIFICATIONS

• HND or equivalent in Electronic Engineering or a Biotechnology discipline
• Full UK Driving License

PURPOSE

The Field Service Engineer will provide technical service and support to Solus Scientific customers on all Solus DS2 diagnostic instrumentation across UK.
This is a field-based role so candidates based in central England would be ideally suited to cover the territory

RESPONSIBILITIES

• Provide remote technical support, including troubleshooting to the Solus customer base.
• Provide technical onsite support, breakdown and preventative maintenance to Solus customer base.
• Carry out company related tasks requested by the senior engineer or senior management.
• Install and relocate diagnostic instrumentation when required.
• Upgrade instrument software, firmware and hardware when required.
• Maintain and audit personal stock levels and perform month end department stock control.
• Attend training courses, both in-house and at manufacturer sites.
• Perform module repairs in the Solus workshop or arrange for repair with manufacture.
• Check and commission new and reconditioned DS2’s for shipment.
• Service department travel is planned to be effective in both service and cost to company
• As a key member of staff, you have general corporate governance responsibilities over the company’s affairs and protocols as detailed in the company handbook and employment contract
• All Service department work is carried out in accordance with our ISO 9001 quality system.