Field Service Engineer - Reading

at  nGeneration

Field Service Engineer / Field Support Technician who can fault-find hardware and software applications and break-fix hardware devices, who also has excellent client-facing skills is required for a well-established company that delivers and supports a wide range of technical services and hardware for the Retail and Hospitality Industry.

ALL LEVELS OF EXPERIENCE CONSIDERED

If you have previous experience in installing, integrating, and testing EPoS hardware and software applications, it would be highly desirable. However, it is not essential as additional EPoS training will be provided. What is important is that you have experience in either IT Technical Support, Electronic Equipment Installation, Telecoms or Broadband Engineering, or a similar environment where you have installed, supported, and troubleshooted electronic/technical devices/hardware.
SALARY: £27057 per annum (Including On-Call Supplement)
JOB TYPE: Full-Time, Permanent
WORKING HOURS: 13 Hour Shifts, 3 Days on 3 Days off rota basis (inclusive of weekends and bank holidays)
PLEASE NOTE: Candidates will need a Full UK Manual Driver’s License, which is essential for this role.
This role will involve being on the road daily visiting clients, which may involve some overnight stays.

REQUIREMENTS

Experience in installing EPoS within the retail or hospitality industry would be ideal. However, candidates with experience in IT Technical Support, Installations, Telecoms / Broadband Engineering, or a similar environment where hardware devices are installed, supported, and troubleshot, will also be considered. Additional EPoS installation training will be provided.
Essential requirement: Willingness to travel to client sites daily.
Candidates must have a technical mindset, a logical and methodical approach to troubleshooting, and experience or knowledge in identifying faults with data network cables. Previous experience as an IT Technical Support Engineer, Network Engineer, or Telecoms / Broadband Engineer, especially in the retail and/or hospitality industry, would be highly desirable.

Experience:

• 1 year of IT support experience (preferred)
• 1 year of EPOS experience (preferred)

Licence/Certification:

• UK Manual Driving Licence (required)

Willingness to travel:

• 100% (preferred)

Excellent communication skills (both written and verbal)

Your duties as Field Service Engineer / Field Support Technician will include:
Conduct daily visits to client locations for the purpose of Breakfix install, refurbish and maintain EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi and other pertinent IT equipment in the industry.
Travel to client sites to provide on-site equipment swap-out services, minimising downtime for the client during the replacement process.
Perform the setup of Wi-Fi devices and identify faults with data network cables on-site.
Troubleshoot and resolve technical, hardware, or software issues during site visits, promptly escalating to the appropriate team when necessary, solutions are not immediately attainable.
Ensure troubleshooting steps and actions are well documented and is signed off by the client before completing the task at the site.