Field Service Engineer

at  Smiths Group

JOB FUNCTION:

After Sales Service Repair
Job Description
As a Field Services Engineer, you’ll be part of a supportive and collaborative team, committed to sharing knowledge and helping each other succeed. Your role involves troubleshooting, servicing, installing, and repairing Trace and X-Ray equipment at customer site specifically of Schiphol ensuring first class customer satisfaction.
You will be based at the site and you will work in a shift pattern.
Due to the sensitive nature of the work involved, we can only consider applicants that are eligible for the Dutch security clearance, sponsorship is not available.

Duties & Responsibilities

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair and maintain Smiths equipment in the field, provide customer training as needed.
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time, order, install and return parts efficiently.
• Review logs for open issues, prepare formal reports for client.
• Mainaint and calibrate tools and test equipment.
• Provide technical support to client and peers.
• Participate in the site surveys, pilot programs, special projects and meetings.
• Establish and maintain close relationships with Senior FSEs and Product Managers.
• Ensure compliance with health, safety and environmental policies.
• Communicates technical information in a clear, concise, and highly effective method.
• Informs management and other service departments of technical service issues.

Diversity & Inclusion
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual

• Education /qualification in engineering (i..e MBO 4 level in electrical, mechanical, electronics) or relevant experience.
• Directly involved in troubleshooting, field repair or technical support activities centered on electrical and mechanical systems and equipment.
• Computer literacy, competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs.
• Advanced English skills both in oral and writing.
• Knowledge of TPM (Total Productive Maintenance) is preferred.
• Excellent communication, organizational and interpersonal skills.
• Strong client service orientations and ability to handle stressful situations.
• Self-motivated and reliable.
• Willingness to work in a shift pattern.

About Smiths
At Smiths we apply leading-edge technology to design, manufacture and deliver market-leading innovative solutions that meet our customers’ evolving needs, and touch the lives of millions of people every day. We are a FTSE100, global business of around 14,600 colleagues, based in 50+ countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with a 170+ year history of innovation, and five global divisions, all experts in their field.
About Smiths Detection
Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

• Meet daily service repair needs and drive customer satisfaction.
• Install, repair and maintain Smiths equipment in the field, provide customer training as needed.
• Document all inspections, maintenance and repair work promptly.
• Manage repair parts cycle time, order, install and return parts efficiently.
• Review logs for open issues, prepare formal reports for client.
• Mainaint and calibrate tools and test equipment.
• Provide technical support to client and peers.
• Participate in the site surveys, pilot programs, special projects and meetings.
• Establish and maintain close relationships with Senior FSEs and Product Managers.
• Ensure compliance with health, safety and environmental policies.
• Communicates technical information in a clear, concise, and highly effective method.
• Informs management and other service departments of technical service issues