Field Service Engineer

at  TOMRA

Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.
At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.
Job Description
The Field Service Engineer is responsible for delivering exceptional technical support, maintenance, installation, and customer training services for TOMRA’s cutting-edge food sorting equipment. This role aims to ensure the seamless operation of TOMRA’s solutions, maximize equipment performance and enhance customer satisfaction.

REQUIRED SKILLS/ABILITIES

• Relevant knowledge of electronics/electrical assembly and wiring.
• Strong understanding / knowledge of electronics and electrical assembly and wiring.
• Proven to read, analyze and interpret technical procedures and/or governmental regulations.
• Assist and support customers in a professional manner
• Ability to establish and maintain effective working relationships with customers, internal and external associates and management
• Excellent communication skills and the ability to deal effectively with customers in the English language as necessary.
• Competent with Microsoft Office – Word, Excel and Outlook
• A positive attitude with a strong customer service mindset.

EDUCATION

• An Associate’s degree in electrical, electronic, automation, mechanical, mechatronics, sustainable manufacturing, or industrial engineering is preferred or combination education and equivalent experience is accepted.

EXPERIENCE

• Two plus years’ experience in field service and customer support.
• Two plus years’ experience in PC building, repairing and diagnostic testing.
• Two plus years’ experience in installing software on PC’s.
• Experience with packaging and or printing machinery a plus
• Experience engaging with customers in a service delivery environment
• Experience in electronic system troubleshooting a plus.
• Working knowledge of basic analog and digital circuits, electrical power circuits, PLC circuits.
• Working knowledge of basic test equipment such as oscilloscopes and voltmeters.
• Knowledge of computer hardware and configurations.
• Basic knowledge of MS Office products; Word, Excel and PPT
• Ability to read schematics

PHYSICAL REQUIREMENTS

• Be able to lift up to 80 lbs of equipment on a regular basis
• Must be able to frequently bend, kneel, or stand
• Must be able to work in confined spaces.
• Ability to distinguish between the full range of colors in the color spectrum.
• No major food allergies that would impede ability to work around or near food, nuts, fruits, vegetables, protein and seafood.

Please refer the Job description for details