Field Service Engineering

at  Schneider Electric

Job Description:
Schneider Electric has an exciting opportunity for the right person to join our experienced team as a Field Service Engineer supporting a diverse and exciting customer base, including several blue-chip accounts, covering the region of London and East Anglia.
You will not only deliver BMS Support to an allocated base, but also provide a proactive approach and develop meaningful relationships with your customers and demonstrate our values whilst helping to drive the service transformation.

WHAT QUALIFICATIONS WILL MAKE YOU SUCCESSFUL?

• Due to the nature of the role, an Electrical background, BMS and/or HVAC industry experience would be beneficial but not necessary
• You possess previous experience in the Field Service environment, where you had to look after customers
• You are a motivated individual who would be willing to learn about the product range Schneider Electric can offer its customers
• Be able to demonstrate related work experience and a strong track record in similar role
• Positive attitude and constructive approach
• Fluency in English (written and verbal) is a must
• Hold a full driving license
  Qualifications:

• Operate within Schneider Electric policies and guidelines to ensure we work in a safe and responsible manner taking a zero-tolerance approach to unsafe behaviour;
• Take ownership of your customer base to meet/exceed our contractual requirements
• Delivering a best in class service
• Working closely with the customer to identify operational issues that we can resolve
• Provide clear and concise service reports that demonstrate the value of Schneider Electric
• Proactively identify and provide quoted solutions for improvements, upgrades or repairs
• Identify energy and enhancement projects to provide suggestions and opportunities beneficial for both parties
• Advise and assist Operations Managers and Sales with larger opportunities
• Identify project opportunities on your accounts and on potential new business accounts
• Work closely with your team coordinator to ensure that the team’s operational objectives are achieved
• Take part in the team call out rota and support other members of the team where possible
• Take pride in your role at Schneider Electric by presenting yourself in a smart and professional manner
• Embracing and become a role model for Schneider Electric process and policy adoption, delivering service in the region to the highest ethical standards
• Ensure you continue to develop your technical and industry knowledge through the Schneider Electric training school and keeping abreast of technological developments in the industry