BENEFITS

• Become part of our “Winning Culture”! An international and varied field of work with worldwide opportunities awaits you! We always strive for the optimum for our first-class customers from a wide range of industries!
• Corporate Social Responsibility and DEI standards (Diversity, Ethics and Inclusion) are very important to us and go far beyond the usual! Associate Impact Groups are formed on a voluntary basis to further develop and support our DEI standards internally.
• Our Unisys University is available to you according to your individual needs. An MBA sponsorship program is also available! Our goal is to help you realize your individual potential! • International work opportunities abroad for all employees
• Health days & “Wellbeing & Employee Assistance Program": Your (mental) health is important to us and is treated confidentially by a neutral party!
• Solid qualification-, performance- & competence-based remuneration model, attractive pension scheme and various allowances
• Bonus/referral/incentive/recognition programs - we want you to feel appreciated at Unisys!
• 30 vacations days and special leave days ensure your work-life-balance especially in difficult situations in your life
• 24/7 accident insurance also for private use
  

  LI-LO1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here

WHAT SUCCESS LOOKS LIKE IN THIS ROLE:

• Disciplinary and functional team leadership of ~30 associates onsite
• You participate actively in client status calls and keep track of commitments, ensure our performance (continuous process improvements) against committed activities
• You are responsible for account cost management as related to the Field Service operations (includes Logistics) and delivery
• Primary account contact within the Unisys organization when pertaining to Field Engineer Services EMEA and towards the client
• Serve as the Field Service expert to the Program Management Office and support our Client Account Executives and Service Delivery Executive/Manager in order to ensure customer satisfaction and our SLA´s
• Ensure new services are supported consistently across Field Services, working closely with program manager of new projects, thus ensuring effective change management resulting in readiness for execution
• Collaborate across Service Towers in handling and responding to client issues, account problem analysis and making requested service improvements
• Ensure that Field Services are delivered in compliance with the contract.
• Ensures team leaders take responsibility for self-development and carries out performance reviews and the resulting employee appraisals
• Builds and maintains high team leader morale, positively cascades Corporate and Departmental communications as well as create a positive workplace for the whole team

YOU WILL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE:

• Several years of professional and management experience in a similar position in the field service or IT sector
• Minimum three years experience managing medium complexity projects or Bachelors Degree and equivalent experience.
• Success in working in an EMEA environment, preferably for a public client
• Demonstrated success in the delivery of projects and experience in the use of process design and re-engineering techniques as well as project management methodology, including familiarity with ITIL concepts and best practices
• Demonstrated ability to lead a cross-functional, multi-location team
• Business and Financial Acumen
• Good knowledge in the use of Microsoft Office products, ITIL and PMP Certification are a plus.
• Successfully completed commercial training or comparable practically acquired knowledge
• Clear analytical thinking, pragmatism, enthusiasm for processes and a hands-on mentality with a focus on the essentials even in confusing situations
• Experience in motivating, guiding and coaching team members
• Independent, structured, careful way of working, reliability paired with the ability to work in a team
• Good verbal/written communication skills, very good command of the English language