Field Service Manager - FRS

at  Ecolab

As part of the world’s leading provider of cleaning, food safety and health protection products and services, Ecolab’s Global Food Retail division delivers a comprehensive cleaning and food safety program developed specifically for the food retail industry, partnering with our customers to identify food safety risks and help prevent the spread of foodborne illnesses. Join our team as a Field Service Manager!
Ecolab is seeking a Field Service Manager who will be responsible for a territory of accounts and will perform on-site customer evaluations and training in the area of food safety and brand protection practices. You will examine food safety practices, employee/customer safety, customer service quality and facility cleanliness in a variety of retail food store settings, providing quality evaluation data for comprehensive customized reporting for our customers.

MINIMUM QUALIFICATIONS:

• Experience with technical services (equipment maintenance) and sales
• Relevant college degree

PREFERRED QUALIFICATIONS:

• Experience working in food protection and/or chemical sector
• Languages: Portuguese native level, advanced level of English, intermediate level of Spanish (preferred)
• MS Office tools experience (Excel pivot tables, functions…)
• Highly autonomous and self-motivated
• Analytical mind, capacity to evaluate client needs and propose solutions
• Excellent interpersonal and communication (written and verbal) skills
• Ability to interact effectively with others, including senior level customers, including the ability to teach, coach and provide guidance and constructive feedback with tact and diplomacy
• Strong relationship management capability and advanced consulting skills

• Provide technical and maintenance support at store level (maintaining dispensing equipment and install new equipment)
• Coordinate and participate in store rollouts
• Prospect new local clients
• Be part of an ambitious and supportive team
• Meet with clients and prospective clients, presenting and representing Ecolab Food Retail Division
• Conduct food safety, brand standards and other on-site evaluations at customer locations, assessing workplace safety and environmental cleanliness
• Provide food safety and brand standard education and training to customers
• Partner with Ecolab Account Management teams to solve customer issues and assist in program development
• Complete food safety audits based on the customer’s required visit frequency and evaluate each department for compliance
• Meet with store management to provide feedback and findings after the store survey/audit is completed and make recommendations for improvement
• Complete required paperwork including the proper update of customer contact records and the territory management system
• Plan and execute an efficient daily route to maximize effectiveness and productivity