Field Service Operation manager

at  SIEMENS ENERGY

HOW YOU’LL MAKE AN IMPACT

• Reporting: You will report directly to the Head of Onshore Field Service within your sub-region.
• Headcount Management: Manage the Field Service headcount within your organization.
• Partnerships: Build strong partnerships and maintain open communication with respective PCCs within the Field Service global organization.
• Communication: Maintain good communication with the Project Management (PM) organization.
• Team Setup: Optimize the Field Service team setup based on short-term and long-term planning for both planned and unplanned outages.
• Recruitment: Recruit the required Field Service headcount within the region as needed.
• Optimization: Continuously optimize headcount regionalization versus the use of the product competency center (PCC) headcount for outage execution.
• Cross-Training: Optimize the existing headcount through cross-training of Field Service Engineers and Technicians.
• Training & Certification: Organize required trainings and track PCC certifications.
• Localization: Optimize headcount certification in terms of localization.
• Coaching & Development: Coach and develop the local Field Service team to ensure high levels of team satisfaction and employee retention.
• Performance Targets: Ensure utilization, timelines, and quality targets are met for all Field Service activities.
• Compliance: Ensure compliance with legal requirements related to the activity of field staff.
• EHS Responsibility: Oversee EHS responsibilities for the Field Service team and their activities at customer sites.
• Tooling Center Management: Effectively manage the regional tooling center.
• Digitalization Support: Support our digitalization efforts by adopting strategic projects like Primavera/Salesforce Field Service Lightning, Polaris (SAP FSM or SF FS Lightning), OnePM, mySPGI, and CPQ.
• Culture: Foster a culture of transparency, entrepreneurship, inclusiveness, and act as a change agent for your team(s).

What You Bring

• Emphasis on Collaboration: We are in search of candidates who thrive in a collaborative environment, showcasing exemplary leadership abilities and effective communication skills.
• Communication: You should have the ability to apply your communication skills at all levels within the organization.
• Organizational Understanding: A good understanding of our company organization, including head offices and regions, is required.
• Experience: You should have a minimum of 5 years of personal (preferably hands-on) experience in Field Service.
• Leadership: Experience in leading a team of 5 or more people is essential.
• Project Management: Strong project management skills are a must.
• Language: Fluency in English is required.
• Analytical Skills: Strong analytical skills, including an understanding of turnkey project setups and various implementation concepts.
• Education: A bachelor’s degree in mechanical or electrical engineering is preferred. Equivalent experience will also be considered.

Location: South Africa
Mode of Employment: Field Service Operation manager
Position Title: Full - time employment
A Snapshot of Your Day
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Siemens Energy’s ’Onshore Field Service’ team in South Africa plays a crucial role in the Field Service & Tooling organization in Europe and Africa. Our team is in charge of managing and staffing Field Service projects within the subregion on Gas services Distributed / Central, and Transformation of Industry Compression products, and may also provide support outside the subregion as needed.