Field Service Operations Coordinator

at  Wrtsil

FIELD SERVICE OPERATIONS COORDINATOR

Wärtsilä Parts and Field Service is now looking for an enthusiastic Field Service Operations Coordinator to join our skilled team in Surrey, BC Canada.
Wärtsilä is a world leader in marine technology and leading the industry’s transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe, and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?
We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

EDUCATION AND REQUIREMENTS:

• Bachelor’s degree in engineering or technical university is desired, or 5–10 years of equivalent work experience in a technical service-minded organization
• 3-5 years of job-related experience with a technical degree and/or bachelor’s degree and some project management experience or training
• Experience within a Mechanical/Maritime environment organization with an international scope is seen as an advantage
• Service management skills and/or experience with coordinating service teams are desirable

GENERAL SKILLS:

• Communication skills
• Cost awareness & effectiveness
• Cultural knowledge
• Teamwork skills
• Wärtsilä quality, safety & environmental skills
• Proficiency in English

PROFESSIONAL SKILLS:

• Technical product & solution knowledge
• Engineering theories & technologies
• Wartsila Engineering Tools
• Customer value understanding
• Technical communication
• Service Management
• Management & Leadership Competencies
• Mentoring/Coaching
• Problem-Solving and decision making

The Service Coordinator manages a wide range of international services related to the maintenance, repair, and upgrades of the assets of our customers. The service coordinator is the main contact for these services’ commercial, financial, and technical supervision towards our internal organization and customers. The Service Coordinator must have solid skills to look after customer satisfaction, monitor plans and coordinate Field Service employees on location.

• Manages field service personnel when assigned to a service
• Coordinates multiple service jobs simultaneously.
• Plans and prepares services and monitors Field Service KPIs
• Acts as the contact person for the customer from service kick-off up to the invoice.
• Comply with Safety and ISO processes for all personnel, tools, and machines to ensure the safety, accuracy, and quality of all service

WHAT WILL YOU BE DOING?

The Field Service Operations Coordinator is required to support external and internal customers in various time zones, but predominantly in PST. Hybrid work is available for qualified candidates. – No relocation benefits will be provided.
This position reports to Field Service Coordinator Team Lead.
Wärtsilä, a SMART technology company, is seeking the ideal candidate to join our fast- paced, high performance Field Service Operations coordination team (AMER). Candidates are expected to display a high level of critical thinking and reasoning skills, identify as high performers, as well as being self-motivating.

DUTIES AND RESPONSIBILITIES:

The Service Coordinator manages a wide range of international services related to the maintenance, repair, and upgrades of the assets of our customers. The service coordinator is the main contact for these services’ commercial, financial, and technical supervision towards our internal organization and customers. The Service Coordinator must have solid skills to look after customer satisfaction, monitor plans and coordinate Field Service employees on location.

• Manages field service personnel when assigned to a service
• Coordinates multiple service jobs simultaneously.
• Plans and prepares services and monitors Field Service KPIs
• Acts as the contact person for the customer from service kick-off up to the invoice.
• Comply with Safety and ISO processes for all personnel, tools, and machines to ensure the safety, accuracy, and quality of all services

MAIN RESPONSIBILITIES:

• Complying with Quality Health and Safety legislation, in accordance, and conjunction with company procedures
• Creating, executing, and closing assigned service orders
• Maintaining financial control of margins and sales as agreed with the customer
• Controlling and managing additional work during the execution of original service orders
• Correct handling of Wärtsilä procedures and guidelines
• Respectful and timely communication with customers and all relevant internal departments involved in the execution of service orders
  For applicants that reside in BC, the hourly rate range is $39.00 CAD - $49.00 CAD.
  The starting salary for this position would be determined with consideration of the successful candidate’s relevant education, individual skill set, level of experience applicable to the role they are being offered and consideration of internal equity.
  Successful applicants must be authorized to work in Canada without sponsorship.