Field Service Operations Global Support

at  UniversalRobots

#WEAREUR AND WE CONTINUOUSLY REDEFINE AUTOMATION

At Universal Robots, part of Teradyne Inc., has a simple mission: Automation for Anyone. Anywhere.
Our vision is to create a world where people work with robots, not like robots. And with 75,000+ cobots already installed worldwide, we’re already making a difference. Working towards our vision gives us endless opportunities to learn, grow, innovate, and solve problems together as we bring our technology to companies of all sizes all over the world.
In this role, you will provide expert-level support to our Field Service Engineers (FSE), manage certification programs, develop training, and maintain crucial documentation.

• Offer expert-level support to Field Service Engineers (FSE), aiding in the resolution of complex issues through effective troubleshooting and problem-solving techniques.
• Serve as the primary point of contact between Regional Service Operations and various departments, including the Service Repair Hub in Denmark.
• Ensure the completion and accuracy of customer 8D reports, contributing to our commitment to quality service and continuous improvement.
• Oversee the certification program for FSEs, ensuring they meet the necessary standards and are equipped with the skills to excel in their roles.
• Develop and deliver comprehensive training programs for FSEs, enhancing their knowledge and skills.
• Create and maintain clear, concise work instructions for FSEs, ensuring they have the guidance needed to perform their duties effectively.
• Maintain service manuals, troubleshooting guides, and field repair guides, ensuring they are up-to-date and provide valuable information for our FSEs.
• Ensure consistent availability of local spare parts stock to meet service level agreements with customers.