Field Service Representative II

at  Komatsu

Date: Aug 6, 2024
Location:Duffield, VA, US, 24244
Req ID: 31004
Onsite or Remote: Onsite Position
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

PRINCIPLE ACCOUNTABILITIES

• Counsels customer on general mine site operations and general EHS requirements.
• Troubleshoots and repairs specific product items such as miners or shuttle cars. Able to write accurate field reports.
• Understands machine specifications and performs inspections for customers.
• Counsels customer on preventive maintenance programs associated with specific Joy equipment.
• Participates in machine installation and commissioning to insure a flawless start-up. Generates reports related to specific start-up issues. Handles PSP projects in an efficient manner.
• Able to adjust Joy equipment to achieve operational targets and insures machine is operating to specifications. Measures and verifies actual operational parameters versus specifications.
• Know how to effectively operate select Joy equipment including pre-start, start-up, shut-down and all safety procedures.
• Provides “hands on” training to customers at mine site on select equipment.
• Understands and is effective with Joy service applications such as Sales Force, SAP, Concur, etc.
• Understands mining system communications and sets correct parameters for effective operations under mine conditions.
• Effectively writes field service reports and understands root cause of problems on Joy equipment.
• Can effectively communicate at the mine level and influence positive decisions for repeat business. Attends and participates in both internal and external sales meetings.