Field Service Representative
at Thermo Fisher Scientific
Vancouver, BC, Canada -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Oct, 2024 | Not Specified | 26 Jul, 2024 | 2 year(s) or above | Test Equipment,Product Lines,Training,Diagrams,User Documentation,Customer Service Skills | No | No |
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Description:
EDUCATION:
Minimum requirement is post-secondary school diploma in electronics engineering or similar military certification. On the job experience and training may be accepted in lieu of these requirements.
EXPERIENCE:
- 2 years of experience in field service position.
- Knowledge and experience working with basic test equipment such as DMM, tachometer, temperature devices, etc.
- Shown proficiency in multiple vendor product lines with minimal direction.
- Deliver excellent customer service skills.
- Strong electronic/electrical and mechanical troubleshooting skills preferred.
KNOWLEDGE, SKILLS, ABILITIES:
- Requires proof of Covid-19 vaccination.
- Mentor and train other colleagues with difficult service calls that require technical expertise.
- Ability to operate computers, smartphones and related software efficiently.
- Ability to work independently diagnosing and solving problems with schematics, diagrams, service manuals and other user documentation.
- Ability to focus on customers and ensure partnering across Research Safety Division Field Team (regional/national) if support is needed.
Responsibilities:
- Repair, install, and maintain a variety of laboratory equipment products including incubators, centrifuges, water systems, cold storage (refrigerators and freezers) and other equipment as needed.
- Schedules and completes detailed preventative maintenance service to assure peak uptime of customer equipment.
- Understand customers’ needs to best promote service contracts, services, and new equipment. Accept training on various equipment and product lines to provide stellar service to our customers.
- Submit expenses and handle spare part’s inventory in a timely and accurate manner.
- Document daily service actions through the company work order database.
- Maintains courteous, and knowledgeable communication with customer to ensure alignment of all aspects of the service event (status, cost, scheduling, etc.).
- Adhere to ISO 9001 and ISO 17025 standards for calibration and certification.
- Work well with numerous manufacturers for day to day warranty related instrument service.
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Outsourcing/Offshoring
Sales / BD
Customer Service
Diploma
Electronics engineering or similar military certification
Proficient
1
Vancouver, BC, Canada