Field Service Team Lead
at Vaisala
Helsinki, Etelä-Suomi, Finland -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 10 Feb, 2025 | Not Specified | 11 Nov, 2024 | N/A | Good communication skills | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
We are looking for a Field Service Team Lead to join our Field Service team at Vaisala headquarters in Vantaa, Finland, other Vaisala office locations can be considered. Join us to lead a motivated team, work with high-end products, and thrive in a supportive, growth-oriented environment.
Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. Our team of over 2,300 experts and 59 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don’t have to fit in to belong.
Responsibilities:
In this role you will lead a team of talented engineers on all service-related matters within Continuous Monitoring System which includes recruitment, development, and supervision of calibration/installation engineers to achieve superior results in customer satisfaction. Our knowledgeable service team serves customers by installing, calibrating, trouble shooting, and training on Vaisala’s CMS products and software. You will report to Head of Field Service EMEA.
Your key responsibilities include:
- Lead a team of talented engineers and driving continuous improvement through best practices.
- Provide troubleshooting, repair support, advanced diagnostics, and perform system installations, expansions, upgrades, and validation (IQ/OQ).
- Develop positive relationships with customers and the service team, embodying Vaisala’s core values.
- Review calibration certificates, SQLite files, and provide feedback to Product Management.
- Support Project Managers with service quotes, proposals, and ensure timely, on-budget project completion.
- Train new service personnel.
- Travel up to 50% for customer support.
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Pharma/med-device and project management
Proficient
1
Helsinki, Finland
