Field Service Team Leader

at  Crown Equipment Corporation

Deliver a high level of customer satisfaction; support the FSM in daily field activities, including technical support and specialist installations. Promote a high level of Safe Working practices. You will need to be an effective communicator, forming strong links to both the Field Service Engineering Team and Back Office functions.
The individual will be expected to carry out fundamental Field Service Engineering tasks as well as supporting the FSM in a Team Leader capacity as outlined below.

Resource Management

• Review Engineer performance with Field Service Manager monthly.
• Review jobs per day.
• Review chargeable hours per Engineer.
• Review training requirements.
• Monitor and Co-ordinate monthly PM Schedule/ WIP in conjunction with the Front Desk.
• Undertake Engineer Audits as required.

Truck Installations

• Effectively manage specialist trucks installations.
• Monitor and adhere to outlined budgeted costs.
• Carry out detailed and timely site surveys prior to installations.
• Ensure all Method Statements and Risk assessments are up to date and adhered too.

Profit and Loss

• Monitor costs and revenues with the FSM.
• Support in achievement of targeted PM’s in the month complete, and achieved within targeted PM times.
• Maximise First Time Fix by supporting the FSM.

Operational Efficiency

• Develop a comprehensive understanding of Crown systems.

Safety and Risk Management

• Lead by example in promoting a safe working environment for all.