Field Service Technician - Analytical Instrumentation (Nordics)

at  Thermo Fisher Scientific

EDUCATION REQUIREMENTS:

Requires a degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.

REQUIRED QUALIFICATIONS:

• Effective and customer focused communication skills, both oral and written.
• Basic technical, electro-mechanical and/or laboratory instrument knowledge.
• Customer attitude: Knowledge of and ability to enable customer satisfaction.
• Strong self-organizing and administrative skills, enabled to flexible and independently work after a training period.
• Exercises sound logic and judgment setting work priorities.
• Be a team-player, positively supporting to the team.
• Can adapt to change with positive and constructive feedback.

PREFERRED QUALIFICATIONS:

• Some experience in a related science, engineering and/or customer facing role is considered an asset.
• Experience in a clinical, diagnostics and/or other regulated environment
• Interest in learning and understanding IT systems and processes
• Experience in related product applications
• Open to relocation as other field service opportunities arise in North America

• Provides planned maintenance (PM) and repair services for innovative instruments in the Life Sciences customer segment.
• Displays a level of professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
• Accurately reports Field Service and Qualification resports to customers and be compliant to critical issues handling procedures.
• Adopts our policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Maintains their technical proficiency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
• Handles travel expenses according to Thermo Fisher travel policies and guidelines.
• Executes Qualification & Validation services at customer sites as required.
• Collaborates with internal partners and peers to resolve customer issues and improve processes.
• Has regular, open and appropriate communication on work execution with management.
• May be required to perform other related duties when required and/or assigned.