Field Service Technician

at  Collins Aerospace

Qualifications You Must Have

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experienceExperience with RF testing equipment and troubleshooting skill

Qualifications We Prefer

• Experience working in the RF field
• Be self-motivated and able to work effectively both in a team environment and under minimal supervision in the field.
• Completion of a practical course in the RF Radio & Electronics
• Completion of a practical course in CompTIA A+ or equivalen

POSITION ROLE TYPE:

Unspecified
Aircraft connectivity and services are essential to air transportation, critical to flight safety and important to the modern traveler. Through intelligently integrated aviation-dedicated global communications and data services, Collins Aerospace connects ANSPs, airlines, private operators, airports, FBOs, crew, dispatchers, schedulers, aircraft maintenance and even the passengers we all serve. And as owner and operator of one of the largest VHF/HF Air-to-Ground networks available today, Collins knows a thing or two about aviation communications. Each of which are backed by a dedicated 24x7 technical support team and globally stationed field technicians.
Collins is seeking an experienced Field Service Technician. You will be responsible for managing day-to-day priorities in solving clients VHF/UHF Radio, Telephone, Networking & PC hardware related issues based out of our Richmond, BC office.

WHAT YOU WILL DO

• Coordinates, prioritizes and resolves issues encountered by customers.
• Analyze system failures, identify and restore equipment malfunctions and failures.
• Performs a variety of duties, including but not limited to servicing, operating, maintaining, repairing, and removing equipment.
• Conducts technical analysis of product implementations, modifications, and enhancements to products in accordance with specific customer specifications.
• Manages technical products, services, logistics and provisioning, quantity surveying, and configurations to assigned customers.
• Troubleshoots technical problems and recommends actions to company or customer representatives.
• Assesses product needs in accordance with customer specifications.
• Install & maintain digital wireless communication equipment in the VHF, UHF, 800 MHz bands operating on trunking or conventional modes
• Install & Maintain dispatch console systems.
• Manages statement of work to meet customer and contract requirements.
• Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
• Will communicate and interact, both verbally and written, with English speaking customers
• Travel 30%
• Will be working to various locations where valid Canadian citizenship, valid driver’s license and vehicle are required.
• Monday to Friday workdays with rotational on call
• Applicants will be subject to a government security screening

Qualifications You Must Have

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 2 years of relevant experienceExperience with RF testing equipment and troubleshooting skills

Qualifications We Prefer

• Experience working in the RF field
• Be self-motivated and able to work effectively both in a team environment and under minimal supervision in the field.
• Completion of a practical course in the RF Radio & Electronics
• Completion of a practical course in CompTIA A+ or equivalent