Field Service Technician II

at  Enersys

EnerSys® is an industrial technology leader serving the global community with mission critical stored energy solutions that meet the growing demand for energy efficiency, reliability and sustainability. We are driven by a passion to provide people everywhere with accessible power to help them work and live better. Our people are our strength, an endless resource for innovation, insight and enthusiasm.
This position will report to our EnerSys Energy Systems business, which serves the telecom, cable broadband, industrial, renewable, and data center markets. Our portfolio combines our stored energy expertise with power systems, enclosures, and renewable energy products to deliver world-class solutions for diverse applications such as 5G, broadband, Internet of Things (IoT), data center, and solar power. Our cutting-edge technology includes Lithium batteries, Fault Managed Power Systems, and Extended Run Time battery backup systems that improve the reliability and resiliency of broadband networks.
EnerSys has over thirty manufacturing and assembly plants worldwide servicing over 10,000 customers in more than 100 countries. Worldwide headquarters are located in Reading, PA, USA with regional headquarters in Europe and Asia. Some of our brands include PowerSafe, DataSafe, and Genesis batteries; Cordex power; and Outback Power renewable energy products. With sales and service locations throughout the world, and over 100 years of battery experience, EnerSys is the power/full solution for stored DC power products.

MINIMUM QUALIFICATIONS

• Requires 2 – 4 years of related experience
• Completion or RP101 or Systems equivalent
• Basic knowledge of Microsoft Office suite
• Basic mechanical aptitude
• Able to work safely with hand and power tools
• Able to read with comprehension and write documents (such as customer correspondences, memos, and reports) in English and or French
• Able to perform basic and some advanced math calculations and measurements
• High School Diploma or equivalent
• An aptitude to apply learning
• Organizational and planning skills
• Ability to make some recommendations to resolve issues in the field

PREFERRED QUALIFICATIONS

• A basic electrical understanding
• The ability to use test equipment and interpret the collected reading/data
• The ability to read electrical and construction schematics
• Post-secondary certificate or diploma

GENERAL JOB REQUIREMENTS

• Must be able and willing to do overnight travel
• Must be able and willing to operate a forklift.
• This position requires you to drive a company vehicle. Therefore, you must be able to pass the company’s driving requirements. Certain vehicles may also require a specific drivers license and have additional driving requirements.
• Must be able to frequently bend; twist; reach; stoop; kneel or crouch.
• Must be able to differentiate colors.
• Must be able to lift up to 50 pounds/23 kilos on a daily continuous basis. Anything heavier will be done with the assistance of a mechanical device or with the assistance of another employee.
• Must be able to stand for long periods of time
• Employees are responsible for wearing the required Personal Protective Equipment in the proper manner at all times.
• Must be able and willing to be on-call.
• Must be able and willing to wear a respirator.
• Must be able and willing to work overtime.
• Must be able and willing to work varying schedules which may include nights, weekends, and public holidays.
• Risk of electrical shock.
• This position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.
• This position requires working in a plant/warehouse environment. Therefore, expect varying working conditions.
  EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. EEO/Minority/Female/Vets/Disable

JOB PURPOSE

Provide technical and application support for EnerSys products and services, in the assigned area against profitable margins and in line with the business plan, in order to contribute to the realization of service-related sales and service targets.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Follows all company policies and procedures as listed, but not limited to: warranty, safety, environmental, OHSA, DOT Hazmat, and ISO9000
• Maintains a safe, orderly, and clean working environment
• Is directly responsible for company assets, may include a service vehicle, parts inventory, tools, laptop and test equipment
• Maintains truck log, if necessary, according to state and federal regulations
• Maintains good communication with the supervisor
• Completes and submits reports as required
• Coordination of shipping and receiving
• Ensure calibration of tools as per the due date
• Interacts with all levels of people, both inside and outside the company
• Can provide some mentoring to Field Service Tech I on safety, quality, and company practices
• Is expected to communicate directly with clients as needed
• Travel to customer sites to install, repair, and perform preventative maintenance to customer’s equipment
• Contribute to company revenue targets