Field Service Technician

at  Kardex

Field Service Technician work focuses on installing, configuring, calibrating, and repairing technical products and systems at customer field locations.
As a Service Technician, you provide technical support for our products, applications and service solutions to our customers.

In case a team is working at customers site one person needs to be the leader on site with the following responsibilities:

• The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex Business
• The leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values.

In this important role you must prove to be flexible and willing to commit the time and effort necessary to meet our customers’ needs ensure customer satisfaction and loyalty during every interaction.
Ihre Aufgaben

•Performing a variety of maintenance and technical support on installed products and equipment •Troubleshooting, diagnosing, and resolving malfunctions

• Determining when products should be upgraded or replaced
• May provide onsite training for customer support personnel.
• 24/7 standby services are regularly scheduled
• Preventative & corrective maintenance of Kardex systems & solutions
• Complete jobs in a timely manner according to set quality standards
• Customer training (Operator, Health & Safety, Maintenance etc.)
• Generate leads
• Administrative management tasks (reporting, personal spare parts inventory, etc.)
• Provide remote diagnostics (via phone or remote connection)
• On-call service to customers
• PLC troubleshooting & diagnostics
• Basic Software troubleshooting

Understand, promote and advise on Kardex Remstar products and services
Ihr Profil

Training/Education

• Good general standard of education
• Mechanic/ Electronic / Electrical degree / training
• CompTIA A+ of similar experience

Professional Experience

• Experience in field customer service
• Familiar with diagnostic methods
• Basic computer skills
• Technical / mechanical / electronic experience
• Experience with interfacing and integrating of mechatronic machines into software systems like warehouse management and ERP
• Experience in industrial communication (Field bus, Ethernet, etc.)
• Experience with onsite health and safety

• The leader on site will be responsible for the wellbeing of Kardex employees, subcontractors and 3rd parties involved with Kardex Business
• The leader on site will be the liaison between Kardex Remstar and the customer and must ensure all works are carried out safely and in accordance to local law and the core values