Field Service Technician Lead

at  TOMRA

Company Description
TOMRA is the world’s leading provider of reverse vending solutions for drinks containers. With more than 80,000 installations in 4 continents, our business is divided over 60 markets and is publicly listed on the Oslo Stock Exchange.
Less than 5% of beverage containers consumed worldwide are collected for closed-loop recycling. TOMRA has a tremendous opportunity to ensure that we keep even more bottles and cans out of our oceans, landfills, and streets. TOMRA’s state-of-the-art technology, which is used as part of Deposit Return Schemes (DRS), helps to transform society’s habits and keep valuable resources in a continuous loop of use and reuse. TOMRA’s reverse vending machines, digital solutions and service make recycling easy for the industry, system owners, retailers and consumers to contribute to a more sustainable planet.
Here in Ireland we are at a very exciting point of our journey with the DRS having gone live in February this year.
Job Description

QUALIFICATIONS

• Experience leading a team in a similar field-service management role
• Experience working on the field, providing complex service or maintenance
• Previous experience interacting face to face with customers.
• Diagnostic and analytical capabilities, especially in relation to mechanical, electrical and electronic equipment.
• Mechanical: Able to read mechanical drawings
• Electrical: Able to read wiring schematics
• Electronic: Have experience troubleshooting electronic equipment. Eventually this position will need to be able to replace circuit boards, sensors and other electronic components of the RVM.
• Customer Service: Must be personable; have very good customer service skills; be able to maintain relationships with TOMRA’s customers and partners; must be able to communicate effectively.
• Driving: Candidates must have a full driving license; be capable of and willing to drive for extended periods; as well as be able to effectively navigate to and from RVM locations.
• Safety: able to demonstrate strong awareness of safety procedures and practices in previous positions; previous training in workplace safety practices is well regarded.
• We are also looking for people whose past history demonstrates professionalism, the ability to work independently, reliability, and a sense of pride in what they do.
• Relevant qualifications or certification in electrical, electronic, or mechanical engineering would be well regarded.
• Must be fluent in English
• Must be located in the Dublin area
• Entitled to work and live in Ireland
• Must hold a clean valid driving licence for Ireland
  Additional Information

*PLEASE NOTE THAT THIS IS ROLE IS ON A MONDAY-SUNDAY ROSTER AND WILL BE CARRIED OUT ON THE FIELD AND ON-SITE AT OUR TOMRA COLLECTION IRELAND OFFICE AND WAREHOUSE IN RATHCOOLE JUST OUTSIDE OF DUBLIN*

The position of Field Service Technician Lead reports directly to the Service Manager and is responsible for leading a team of Field Service Technicians across Ireland. Field Service Technician Lead is responsible for ensuring the safe and efficient installation and servicing of our Reverse Vending Machines. The day-to-day actions of the Field Service Technician Lead include the planning of personnel, timing of service requirements, parts logistics, performing field-based tasks, such as installation and servicing, and ensuring a consistent uptime of our RVMs.
At TOMRA, we fundamentally believe that caring for our people is the first step in building a great team and ultimately delivering a great service. Our ideal Field Service Technician Lead will be passionate about people and the planet with a drive to deliver an excellent service

MAIN DUTIES:

• Lead by example
• Lead a team of field service technicians in an effective and efficient way, providing best in class services to our customers, by ensuring TOMRA has the correct coverage in the field to meet and deliver on service requirements Ensure the team maintains a positive morale
• Ensure the team is well informed, by relaying communication to the team from the business, ensuring that everyone is across and aware of their deliveries, as well as how the business is operating
• Manage an effective roster to meet customers KPI, aligned with business operational efficiencies
• Perform installations, corrective and preventive maintenance on our machines on a regular basis; the percentage of field-based tasks may vary depending on business needs
• Facilitating growth and development both for the team and individuals
• Be a champion for improvements, for people, processes and products
• Be a driver for delivering on customer commitments and safe practice
• Ensure consistency of installations and service provided, while making sure policies and processes are followed and improved when required
• Be the link between Service manager and field team
• Be a mentor for the field team, processing first line of questions in relation to operational demands coming from the field
• Providing both ‘classroom’ training and on the job guidance
• Perform toolbox talks and safety assessments
• Manage the team performance, be a key part of the process in conducting yearly Performance Evaluations and Job Discussions for all assigned Team Members
• Adapting to the demands of the business as we expand the offering across the marked
• Recruit and onboard field service technicians.
• Take reasonable care for your own health and safety
• Take reasonable care that your actions or inactions do not adversely affect the health and safety of others

THIS ROLE PROVIDES:

• Salary: Depending on experience
• Duration: Permanent role
• Private healthcare: VHI
• Holidays: Starting from 21 days per annum (additional day added per year up to 25 days) + bank holidays
• Employee Assistance Program
• Pension: contributory
  We are looking forward to receiving your application for the position of Field Service Technician Lead at TOMRA Collection Ireland.