Field Service Technician

at  NTT Data

MAKE AN IMPACT WITH NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

ACADEMIC QUALIFICATIONS AND CERTIFICATIONS:

• High school diploma or equivalent
• Minimum 2 years of experience in a similar job
• Knowledge of Windows operating system environment
• A+ desktop or equivalent skill set is preferred
• Experience with MDM (Airwatch, Mobile Iron, Intune) to manage customer owned or BYOD iPhones and iPads is an asset
• Ability to work under guidance, ability to use sound judgement to escalate an issue to a higher level, professional, client-focused, ability to work in shift structure

KEY ROLES AND RESPONSIBILITIES:

• This is a full-time, on-site based role, working in shifts
• Perform troubleshooting, parts replacements, system upgrades, basic deployment and repair on desktops/notebooks/printers in order to resolve/fulfill customer incidents and/or requests
• Identify potential issues that could adversely impact end user experience and take corrective action
• Receive, log, validate and diagnose client requests, on full range of products and services offered, applying agreed service level agreements, leveraging ITIL standard processes, tools and platforms
• Provide Smart Hands Activities to rack and stack, patch cabling, equipment installation/de-installation, swaps and disposal activities on-site
• Use advanced tools/technical knowledge to remediate problems and conduct scheduled installations as per approved customer documented processes
• Provide technical feedback on technical process issues to improve overall service delivery
• Identify gaps and short comings in the current processes, procedures, services and provide recommendations for improvement
• Respond to calls and travel to site after business hours per leader instructions may be required