Field Service Technician

at  Print Image Solutions

DESCRIPTION:

The Field Service Technician performs maintenance and repairs on Print, Copy, Scan, and Fax Equipment. The Field Service Technician will also interact with and maintain a high level of satisfaction from our customers.

QUALIFICATIONS:

• Prior experience in maintenance and repair of office equipment preferred. HP, Xerox, and Lexmark a plus.
• Strong mechanical and electrical aptitude.
• Excellent customer service and communication skills.
• Ability to troubleshoot and think independently.
• Basic computer skills are required.
• Knowledge of basic networking highly preferred.
• High School Diploma or G.E.D. equivalent a minimum. Associate or Bachelor’s Degree in Electronics, Computer, or similar is preferred.
• Ability to lift and carry 50 pounds. Pull, lift, reach and transport parts, equipment, and boxes.
• Must be able to maintain a professional appearance and attitude.
• Must be able to pass background check and drug screening.
• Must have a valid driver’s license.

• Minimize equipment down-time through timely response for service and delivery tickets, update and close tickets with detailed information within the assigned response/resolve time frame.
• Full scale troubleshooting and repair (ability to replace all components of the device)
• Maintain inventory for parts and order parts as needed.
• Analyze customer needs, recognize business opportunities, and influence sales growth.
• Communicate and interact with customers, management, and administrative staff in a way that is courteous, positive, and professional.
• Complete all administrative aspects of the job on time and error-free.
• Provide accurate call closure information, parts usage and customer meter readings.
• Provide a high level of customer service and follow through.