Field Service Technician

at  Schneider Electric

Job Description:
As a Field Service Technician you will be providing professional services to UPS (Uninterruptible Power Supply) customers, including technical site analysis to resolve customer issues and perform field service tasks on the full range of APC-MGE single and three-phase equipment.
You must apply basic knowledge of electrical safety on the job site, electrical distribution systems, basic test and measurement equipment, thorough knowledge of electrical code and IEEE requirements.

QUALIFICATIONS AND SKILLS REQUIRED:

• College or professional degree in electronics/electrical with at least 3 years of experience, or 4-5 years of equivalent experience in a related field, or equivalent combinations of education and experience.
• Thorough knowledge of electronic principles is required.
• Previous experience in the industrial electrical field is an asset.
• Previous experience with uninterruptible power supplies is a plus.
• Primary focus on electrical safety in the workplace at all times.
• Participate in proactive team efforts to achieve departmental and corporate goals.
• Customer service skills are required.
• Ability to regularly travel to customer sites (up to 50%), including Weekends/Holidays.
• Functional knowledge of English and French is required. Must be able to work with stakeholders located in Quebec, other Canadian provinces and internationally.

• Perform start-up and commissioning of UPS equipment.
• Perform preventive maintenance on UPS equipment.
• Work with other team members to complete large, custom installation projects.
• Document, label and properly return all defective parts used in the repair of UPS equipment to the designated disposal/repair location.
• Assist service partners in conducting site visits, technical and professional performance evaluations.