Job Description:
The Field Service Technician is dedicated to rapid response and solution of customer issues, accountable for installing, inspecting, troubleshooting and repairing customer low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems), both in the shop and on site.

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+13% organic growth
150 000+ employees in 100+ countries

1 on the Global 100 World’s most sustainable corporations

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You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here
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Qualifications and skilled required:

• Journeyman Electrician Certificate and/or Electrical Engineering Technologist with 3-5 years field experience;
• Experience with testing electrical equipment & systems including but not limited to breaker testing, switchgear testing, protection relay testing, transformer testing, etc.
• Product application knowledge in low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems);
• Possess good interpersonal skills, communication skills (written and oral);
• Familiar with computers and Windows software.

• Performing start-up service as defined in specifications;
• Complete Testing and commissioning of Low & Medium Voltage electrical distribution and controls equipment;
• Performing warranty and recall work;
• Troubleshoot system failures and providing on site repairs in an effective manner, consulting with product support and engineering personnel to determine solutions to unusual problems in systems;
• Implementing design modifications and providing installation support for the modifications;
• Instructing customers and sales personnel in the operation and maintenance of equipment;
• Complete test reports and recommendations.
• Developing and maintaining ongoing customer relationships with regards to all aspects of equipment repair and maintenance; and maintaining service equipment, tools and documentation;
• Perform other service work as needed in support of the broader region and customer base;
• Drive sales initiatives in coordination with service and national sales teams;
• Communicate daily with FSM and Coordinators to ensure execution of work;
• Responsible for customer satisfaction NPS on site.

Qualifications and skilled required:

• Journeyman Electrician Certificate and/or Electrical Engineering Technologist with 3-5 years field experience;
• Experience with testing electrical equipment & systems including but not limited to breaker testing, switchgear testing, protection relay testing, transformer testing, etc.
• Product application knowledge in low and medium voltage equipment, including control systems (auto-transfer schemes, ground fault, and protective relay systems);
• Possess good interpersonal skills, communication skills (written and oral);
• Familiar with computers and Windows software.