Field Service Technician

at  Stryten Energy

Overview:
The Field Service Technician is a customer-oriented individual who provides excellent service and customized solutions. This individual repairs batteries, chargers and battery handling equipment in a timely and efficient manner at the customer’s site, while also actively seeking opportunities to offer the right products to the customer. You’ll have access to a company vehicle and training to make you effective. But, you need to bring a working knowledge of standard shop tools, a good understanding of basic electricity/electronics, and the ability to read, analyze and interpret documents. If you enjoy bringing solutions to the customer and don’t mind getting your hands a little dirty, this might be for you!

This position is home-based and requires travel to customer sites in the Quad Cities area per business needs.

• Iowa: Davenport and Bettendorf
• Illinois: Rock Island, Moline, and East Moline

To perform this job successfully an individual must be able to perform each duty satisfactorily. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Ensure work orders are filled out properly and in a timely manner.
• Convey all information to the proper contact at the customer’s location to ensure customer satisfaction.
• Ensure a clean and safe work area.
• Keep the service vehicle in good working order and stocked correctly, maintained to manufacturer’s specifications.
• Practice safety and good housekeeping at customer site, in shop and in all circumstances when representing Stryten Energy.
• Operate company vehicles in a safe, courteous manner, in all traffic.
• Communicate with Management/Sales on any customer issues.
• Actively promote point of sale items and allied products and services.
• Proper use of company funds and assets in the execution of the job.
• Represent Stryten Energy in a neat and professional manner in accordance with Stryten Energy standards.
• Ability to operate forklift truck, crane, and reach truck on a regular basis.
• Perform service calls at customer locations to repair batteries, chargers and Battery Handling Equipment in a timely manner to meet customer’s expectation.
• Ensure all information is conveyed to proper authority at customer’s location to ensure customer satisfaction.
• Demonstrates proficiency in the troubleshooting and repair of competitor’s equipment.
• Pursues new accounts, qualifies whether services are warranty or billable.
• Recommends and implements improvements in the work process.
• Interfaces with multiple levels of customers/dealers/management to provide assistance and recommend application improvements.
• Other duties as assigned

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the individual is regularly exposed to moving mechanical parts and fumes or airborne particles.
• Individual is regularly exposed to high, precarious places, toxic or caustic chemicals and risk of electrical shock. Noise level is minimal to loud.
• Surroundings clean to dirty. Environment could be loud and noisy.
• Appropriate PPE as required by Stryten and customer