Field Service Technician Western Australia

at  Technogym

Field Service Technician Western Australia
Location:Perth, WA, AU
Function/Branch: Engineering
Type of contract: Permanent Employee
Our Company
Technogym inspires 55 million daily users to train using our innovative & engaging solutions for fitness, sport and health. By promoting the wellness lifestyle of exercise, a balanced diet, and a positive mental approach, Technogym has rapidly grown into a success story of over 2,500 employees at 15 branches, expanding to more than 100 countries and has been selected as Official Supplier to 9 editions of the Olympic Games - from Sydney 2000 to Paris 2024.
If you are a team player with strong relationship skills and an international approach, eager to invest your energy in building dreams, you have the right spirit to join Technogym! You will naturally fit with our culture if you work out and live a healthy lifestyle, are pro-active, determined and digital savvy. Move with us for a better world!
Your Role
If you thrive to work in the Services field and you are obsessed with customer satisfaction, this is the position for you! Our Service teams are always trying to improve their service quality to have the best fitness experience anywhere.
We are looking for a Field Service Technician in Western Australia, based out of Perth, who is a problem solver and team player and will act as a customer advocate, ensuring complete customer satisfaction by diligently resolving all customer requests relating to the installation and service of our products.

Your Impact

• Able to troubleshoot and diagnose possible equipment issues
• Execute effective root cause analyses of product issues, to identify the proper parts to be used and determine the appropriate solution
• Responsible for achieving field service performance and executing jobs in line with defined standard operating procedures
• Educate customers in the technical use and care of Technogym equipment
• Properly manage work orders and manage service reports
• Participate in the feedback from the market process, by giving structured and technically meaningful feedback on detected problems
• Contact customers to notify them of estimated times of arrival
• Escalate problems and reassign calls when appropriate
• Accurately report service data in line with assigned procedures
• Ensure all work-related equipment and vehicles are utilized and maintained safely and responsibly, ensuring all work-related tasks are performed in compliance with Technogym guidelines and appropriate Health & Safety legislation.

About You
Ideally, you are passionate about working out, enthusiastic and proactive, while also down-to-earth and ethical. You are exceptional at working in a team.

What you should bring:

• 3-5 years’ experience in a similar role
• Mechanical / electronic engineering skills and experience i.e. relevant education
• Ability to troubleshoot, test, repair and service technical equipment
• Knowledge and ability to work with mobile tools and applications
• Knowledge of IT networking is advantage
• Management of service orders
• Repair business expertise
• Great communication skills to manage client requests and complaints

Technogym is an Equal Opportunities Employer
We are an equal opportunity employer and value diversity at our company. We welcome applications from all members of society irrespective of age, sex, sexual orientation, race, religion or belief.
Discover your potential with a career at Technogym, where work means loving what you do, taking on challenges, learning from others, sharing a vision and making it come true

Please refer the Job description for details