Field Service Technician

at  Xerox

Trail, BC, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Nov, 2024USD 62640 Annual31 Aug, 2024N/AManagement Skills,New Hire Training,Mvr,Knowledge Base,Reliability,LoadNoNo
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Description:

We’re an industry leader that’s rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

SKILLS AND QUALIFICATIONS:

  • Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC/Cable Internet technician, Electrician, Automotive Mechanic or Repair.
  • Superior time management skills and RELIABILITY. Our customers are counting on you. If you’re a “10 minutes early is on time, and on time is late” person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
  • Valid driver’s license & appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
  • This is an extremely active position that requires the ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days:

  • You have successfully navigated through our new hire training and completed the technical training courses which have set you up for success in the following categories:
  • Comprehensive understanding of our company and customer service culture.
  • Clear expectations in reference to call load, territory alignment and client satisfaction.
  • Thorough knowledge base of the equipment and inventory needs to support your territory.
  • Actively and correctly completing service calls independently.

Responsibilities:

  • Provide outstanding service to our clients. It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times.
  • Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
  • Achieve key productivity goals. This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.


REQUIREMENT SUMMARY

Min:N/AMax:5.0 year(s)

Electrical/Electronic Manufacturing

Engineering Design / R&D

HVAC Maintenance

Graduate

Proficient

1

Trail, BC, Canada