Field Service Technologist

at  Fresenius Medical Care

EDUCATION:

• Graduate of a 3-year college program in Biomedical Engineering, Electronics or Instrumentation

EXPERIENCE AND REQUIRED SKILLS:

• Minimum of 2-3 years of relevant healthcare industry experience
• Must possess strong computer skills with experience using Outlook, Microsoft Word, Excel, Lotus Notes
• Excellent organizational and interpersonal skills are also a requirement
• Must have a valid driver’s license

PURPOSE AND SCOPE:

Supports FME Canada’s mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.
Under the direction of the Technical Supervisor, this individual will perform general repair, maintenance, functional checks and sales support of Hemodialysis machines, peritoneal Cyclers, NxStage, and Portable Reverse Osmosis systems and ancillary products sold by Fresenius Medical Care Canada (FME Canada).

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Repair and perform preventive maintenance on Fresenius Medical Care equipment as per manufacturing specifications.
• Provide and maintain documentation on all service/maintenance performed on Fresenius Medical Care equipment.
• Conduct and document the functional checks/calibrations required on all Fresenius equipment before delivery and installation at customer site.
• Complete appropriate paperwork to return defective modules and spare parts to Fresenius Medical Care.
• Modify and/or retrofit Fresenius Medical Care equipment according to the installation procedures set out by the manufacturer.
• Participate in equipment evaluations and provide technical support/in-services as part of the selling process.
• Provide technical support (phone and on-site) to Territory Managers and/or to customers on all equipment-related matters and in a timely fashion.
• Assume the responsibility of being “ON CALL” when required.
• Adhere to ISO rules and regulations.
• Perform other duties as required.