Field Service & Warranty Engineer

at  Garrett Advancing Motion

Speeds up to 200,000 rpm. Temperatures of 2,000°F. Garrett’s vehicle electrification engineering challenges are as extreme as they are urgent. Want to solve them? Now’s your chance.
Recognized for more than 65 years for its innovative turbochargers, Garrett is now leading the breakthrough of new electric boosting applications, fuel cell technologies, epowertrain and software solutions that will further advance mobility.
Are you ready to tackle engineering challenges with cutting-edge technologies? Garrett is looking for a talented Field Service and Warranty Engineer to join our team and lead the way in innovative vehicle electrification solutions.
As a Field Service and Warranty Engineer, you will play a crucial role in the launch of our new products, including eTurbochargers, eCompressors, eCooling systems, and Fuel Cell Compressors. This is a brand-new position where you will use your expertise to establish and set up standards for these innovative technologies in the area of warranty and field service.

THIS ROLE IS FOR YOU IF YOU:

• Enjoy working with hight-tech technologies and components that are not on the market yet
• Prefer highly innovative environmentAre able to travel on short notice (10-20% of the time max)

RESPONSIBILITIES:

• Conduct physical warranty analysis of products returned by customers – sometimes on customer location.
• Document issues and collect necessary data for traceability and analysis.
• Provide preliminary diagnosis and root cause analysis.
• Collaborate with customers and internal experts to confirm and implement solutions.
• Minimize the burden on GTX experts by thoroughly analyzing data and suggesting solutions.
• Facilitate communication between Garrett and customer stakeholders.
• Identify systematic issues and support the resolution process.
• Maintain the GTX Field Service database with detailed reports.Provide specialist support and training to other team members and customers.