Field Services Engineer

at  Cognizant

FIELD SERVICES ENGINEER

• 2 years fixed term contract with possible extension
• We are looking for Field Services Engineers to join us in various locations: ZUG, ZUCHWIL, Allschwil, SCHAFFHAUSEN and NEUCHATEL
• Domain: Manufacturing
• Office job (not remote)

SUMMARY

Deskside engineer provide support for the desktop environment including responsibility for deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, troubleshooting, incident and request handling

JOB DESCRIPTION:

• Provide Install Move Add Change (lMAC), Break-Fix and end user support activities as required.
• Where required, provide support for the Manufacturing “Shop-Floor” handhelds, laptops, and scanner devices.
• Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.
• Provide smart Hands and Feet support for Technology team on demand
• Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
• Provide physical access to vendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
• Managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
• Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
• Co-ordination for cable patching with Vendors or enable on demand.
• Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
• Advanced Troubleshooting / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
• Installing and configuring hardware and software components to ensure usability by end users
• Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
• Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
• Narrowing down root cause of incident
• Work with multiple teams and/or OEMs on high priority issues

• Minimum 2 years desk side support services
• Strong Analytic/Troubleshooting
• Strong understanding of MS Windows Operating Systems
• Strong working knowledge of MS Office and basic business application
• Strong Customer Support and Communication skills
• Advanced knowledge of MacOS & iOS environment & administration
• Advanced understanding of the MacOS imaging & end-point deployment process
• Advanced knowledge of mobile device support
• Advanced Microsoft skills (server support, etc.)
• Basic understanding of policy, user certificates and keychains design, management, and deployment
• Basic knowledge of networks, telecom, and compute/storage
• Fluent German (min B2) and English (in Neuchatel location French and English)