Field Services Engineer - Green Bay

at  Associated Bank

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.
Participates in the planning, organizing, installation, relocation, and maintenance of computer systems, peripherals, communications, data circuits, network hardware, technology kiosks, digital signage, ATM’s, IP telephones, and related equipment. Resolve medium level problems and situations. Assist in the training and coordination of Field Engineer I level technicians. Provide superior hardware installation, configuration, maintenance, and software support services.

This person will,

• Respond to Customer requests for On-Site Hardware Repair Services, use company provided parts, tools, and vehicle to resolve such problems to the customers satisfaction. Expedite difficult service issues to appropriate IT support personnel to ensure timely resolution of the problem.
• Configure, troubleshoot, and repair laptops for colleagues as requested. Manage laptop deployments and returns as colleague’s transition or new requests come in.
• Troubleshoot computer & IP telephone connectivity or communication problems and determine if the problem is network related, the result of PC software/hardware failure, or Telephone hardware failure. Collaborate with other IT support personnel as necessary to resolve the issue.
• Complete the necessary Preventive Maintenance and Inventory Audits on all IT equipment following the Field Engineer written procedures/guidelines. Assist in the administration of the Inventory system to ensure its accuracy.
• Review hardware service history and recommend replacement or relocation of equipment with unsatisfactory performance. Present recommendation to Field Service Lead.
• Provide Audio/Video/Laptop set up and technical support for the Executive Team and other Lines of Business as needed. Collaboration with key Executive members is critical to the success of the presentations.
• Assist in the evaluation of all new hardware technologies for usability, functionality, cost effectiveness, and durability.

Requirements

Education

• Associate’s Degree in Computer Servicing, Network Servicing, Electromechanical Technology Servicing or equivalent combination of education and experience Required
• Associate’s Degree in Technical Writing or equivalent combination of education and experience Preferred

Experience

• 2-4 years PC, Laptop, Server, Printer, & Multifunction hardware troubleshooting and repair; IP telephone installation and servicing; Microsoft Windows & the Microsoft Office Suite; Network infrastructure cabling Cat 5e-Cat6. Required
• 4-7 years PC, Laptop, Server, Printer, & Multifunction hardware troubleshooting and repair; IP telephone installation and servicing; Microsoft Windows & the Microsoft Office Suite; Cisco network hardware & communication troubleshooting and service; Network infrastructure cabling Cat 5e-Cat6; Apple Hardware knowledge; and Writing technical procedures and documentation. Preferred

Licenses and Certifications

• Must have access to reliable transportation and the ability to lawfully drive self, if applicable. by start date Required
• Other HP, Data Card, and Lexmark Service certifications within 1 year Required

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.
• Paid time off to volunteer in your community.
• Opportunities to connect with others through our diversity-focused Colleague Resource Groups.
• Competitive salaries with professional development and advancement opportunities.
• Bonus benefits including well-being programs and incentives, parental leave, an employee stock purchase plan, military benefits and much more.
• Personal banking, loan, investment and insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest. Join our community on
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Compliance Statement
Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.
Responsible to report ethical concerns as needed to Associated Bank’s anonymous Ethics Hotline.
Associated Bank provides additional assistance to individuals with disabilities throughout the application & interview process. Please contact
leavesandaccommodations@associatedbank.com
if you need an accommodation at any time during the interview process.
Associated Banc-Corp is an Affirmative Action and
Equal Opportunity Employer
. Associated Banc-Corp participates in the E-Verify Program. E-Verify Notice
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. Know Your Right to Work
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Associated Bank is
Pay Transparency
compliant

Please refer the Job description for details