Field Services Order Management Specialist

at  Schneider Electric

Job Description:

SCHNEIDER ELECTRIC

is looking for a new colleague located in Budapest
for the position of:

WHAT QUALIFICATIONS WILL MAKE YOU SUCCESSFUL?

• Minimum license degree and/or 3 years professional experience preferably in sales administration
• English language knowledge
• Good to have: Danish or Norwegian language knowledge
• Meticulous to Details to ensure accuracy
• Ability to communicate effectively with various internal departments and external customers

• Review Customer’s Purchase Orders and validate the following information
• Installed Products are eligible and correct for services
• Bill to Accounts and Installed at accounts are correct and active with payment condition
• PO validation process is followed (Matching pricing with price list or service quote, PO booking checklist is completed, credit and risk review)
• Book and set billing plan
• Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)
• Ensure all contract information are transferred
• Set appropriate billing plan in the system to ensure proper invoice generation
• In case of request for cancellation: inform Services Execution, team and Terminate Service Orders and Contracts
• Issue a credit request if needed
• Post Booking Executions
• Apply Service Entitlements and Project management Plans to the proper Service Contracts
• Create Service Work Orders associated to service orders with good understanding of scope of work
• Ensure that estimates are entered in ERP, and labor estimate time in the Work Orders
• Provide booking confirmation to the customer or SE project managers
• For flow business:
• Manage orders and coordinate with planner, spare parts and logistics teams, suppliers, sales and customers in order to ensure service is performed on time and no products are damaged
• Notify appropriate parties (customers / SE stakeholders) of product shipping ,site intervention dates and any risks
• Assist project execution team on contract administration and obligations regarding delay notices, pricing and claims management, as well subcontracting
• Use digital tool (e-MRO) to check availability and lead time of spare parts and Issue Purchased Order external vendors/suppliers.
• Cancel New/Unscheduled Work orders in system if service orders or contracts are cancelled
• Manage invoicing and payment in close collaboration with Project Managers, Logistics and Corporate Functions
• Monitor Gross Margin slippage for flow business and react if required.