Field Services Representative, Traveling position, NJ

at  RWJBarnabas Health

Req #: 0000172670
Category: Billing/Collections/Registration
Status: Full-Time
Shift: Day
Facility: RWJBarnabas Health Corporate Services
Department: Patient Financial Services

JOB SUMMARY:

The Patient Accounts Representative position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of A/R credits and trend monitoring.

JOB REQUIREMENTS:

• HS diploma
• 1-2 years experience in healthcare insurance billing or account follow-up
• Prior experience with Medicaid and Charity Care
• Strong knowledge of Patient Accounting systems
• Must be able to work in a team environment that requires quick turnaround and quality output

SCHEDULING REQUIREMENTS:

• Tuesday - Saturday 10:30am-6:30pm OR Monday-Friday, 9am-5pm ET, depending on client availability
• Regular travel throughout NJ is required for this position, mileage will be reimbursed
• Full-time

• Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations.
• Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix.
• Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
• Work collaboratively across teams, with peers, and revenue cycle departments.