Field Services Technician

at  Verra Mobility

WHO WE ARE…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world’s largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

POSITION OVERVIEW

The Field Service Technician will be responsible for installing, re-locating, repairing, and maintaining digital Photo Enforcement solutions for municipal Public Safety programs. The technician must ensure equipment maintains strict standards related to up-time and performance. Field Service Technicians are also responsible for troubleshooting issues and responding to time-sensitive requests. Technicians must be able to work independently or at the direction of a supervisor to identify and resolve system performance issues related to equipment/radar/camera configurations, vandalism, environmental factors, equipment deficiencies, or other factors.
Approximately 90% of work is outdoors or driving b) Periodic on call work outside normal business hours c) Occasional travel d) Periodic overtime and/or night work

QUALIFICATIONS

The position requires an Associates Degree or relevant Technical Institute certificate or equivalent in a technical field (engineering or computer science) or related work experience.

• Experience in digital photography, network installation and computer technology is required.
• Ability to work outside with minimal supervision required.
• Excellent communication (written and verbal), strong multi-tasking, and effective organizational skills.
• Working knowledge of Microsoft Office.
• Valid driver license, clean driving record, and some travel required.

The following physical demands are representative of what a field technician may encounter in the field and are essential functions of the position.

• You will be involved primarily with field work on roadside sites involving long-term standing and perhaps repetitive motions.
• You must have the ability to stand or sit for long periods of time and to perform strenuous physical labor under adverse field conditions.
• Field Technicians must have the ability to use your hands to handle, finger or feel; reach, climb or balance; crouch, stoop, crawl, kneel and sit.
• Frequent ladder use is required with the ability to climb, descend, balance and work safely at heights on ladders for long periods at time.
• Field Technicians must have the ability to see including close, distance and peripheral vision, depth vision and ability to focus.
• Field Technicians must not have any limitations that would reduce their ability to drive a vehicle safely to job sites.
• Field Technicians will regularly lift and/or maneuver awkward equipment up to 75 pounds from vehicle and ground, regularly lift and handle awkward equipment up to 25 pounds up and down a ladder and occasionally carry and handle equipment 45 pounds up and down a ladder.
• Field employees may be asked to wear protective equipment while in the field which can include reflective gear, work boots, safety glasses, and hard hats.
• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL RESPONSIBILITIES

• Perform daily checks of enforcement systems to confirm operations and monitor all systems; including but not limited to timely downloads; battery health; and overall image quality and performance.
• Perform video survey as required for new business development.
• Monitor and document the timely completion of preventative maintenance actions, work with field supervisors to adapt procedures to match equipment demands as technology evolves.
• Provide installation support for new approach builds on construction sites or the relocation of mobile systems.
• Perform any other relevant duties and/or responsibilities assigned
  Work Environment: A field technician will be regularly exposed to outside weather conditions year-round, such as wet and/or humid environments, cold and/or heat, dusty and noisy work environments. Noise levels will typically be moderate to moderately loud. Technicians regularly work near moving traffic and occasional night work with reduced visibility. Some weekend and overtime work may be required. Working at heights from a ladder may be required. Field technicians frequently work alone and must have knowledge of personal and construction safety practices on traffic work zone projects.

The following physical demands are representative of what a field technician may encounter in the field and are essential functions of the position.

• You will be involved primarily with field work on roadside sites involving long-term standing and perhaps repetitive motions.
• You must have the ability to stand or sit for long periods of time and to perform strenuous physical labor under adverse field conditions.
• Field Technicians must have the ability to use your hands to handle, finger or feel; reach, climb or balance; crouch, stoop, crawl, kneel and sit.
• Frequent ladder use is required with the ability to climb, descend, balance and work safely at heights on ladders for long periods at time.
• Field Technicians must have the ability to see including close, distance and peripheral vision, depth vision and ability to focus.
• Field Technicians must not have any limitations that would reduce their ability to drive a vehicle safely to job sites.
• Field Technicians will regularly lift and/or maneuver awkward equipment up to 75 pounds from vehicle and ground, regularly lift and handle awkward equipment up to 25 pounds up and down a ladder and occasionally carry and handle equipment 45 pounds up and down a ladder.
• Field employees may be asked to wear protective equipment while in the field which can include reflective gear, work boots, safety glasses, and hard hats.
• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Lead with Grace. We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others