Field Support Engineer

at  iOCO

QUALIFICATIONS:

• Qualifications required:
• Grade 12
• International MCSE qualified or international equivalent
• A+ / N+ (or equivalent) entry-level IT qualifications
• Good communication skills verbal and written.
• Qualifications preferred
• ITIL Foundation
• Microsoft 365
• Azure
• AD
• Soft skills certificates

THE ROLE

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.
We are seeking a Field Support Engineer to join our team and provide on-site technical support and assistance to clients or customers. You’ll play a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing to the overall success of the organization.

WHAT YOU’LL DO:

• Assisting in 1st/2nd line technical support.
• Call Management
• Call Updating - To ensure that all calls are updated daily with meaningful comments and that correct call update templates are used and completed fully on all calls
• Working on SLA tickets
• Building strong relationships with customers.
• The ability to take ownership of customer problems.
• A proactive approach to customer problems and an understanding of customer perception.
• Remote Incident Resolution.
• Software Deployment
• Ability to multi-task and meet specific goals set as per client requirements.
• Training - To ensure that training is completed during the required