Field Support Representative

at  Ricoh

The Field Support Representative is responsible for supporting the daily operations of one or more Managed Services locations including any or all of the following: copy, print and scanning production and finish work, operation of a mail and courier centre, maintaining billing logs and reports. The position supports the region’s Managed Services during implementation, fills in for absences and vacations throughout the Ricoh Managed Services locations. Responsible for supporting operational objectives at all existing customer sites within a geographic territory.

QUALIFICATIONS:

• High School Diploma or equivalent work experience
• Minimum of 1 year experience working in a mail room, copy centre or customer service

SKILLS:

• Require experience in use of a photocopier, scanner, printer, hole driller, bindery equipment, electric stapler, scales, collators and related equipment
• Excellent interpersonal skills with the ability to quickly develop business relationships
• Demonstrated ability to multitask
• Strong self-motivation to drive results
• Excellent verbal and written communication skills
• Basic knowledge of Microsoft Office 365 applications
• Always present a professional image to customers and vendors
• Ability to lift to 50 lbs. as required

• Maintains accurate, complete and up-to-date Site Procedure Guides, forms and logs;
• Collects data for the completion of the monthly management report as directed by the Site Manager/Supervisor;
• Orders paper, toner and other office supplies;
• Assist Site Manager or Supervisor in offering suggestions for improvement to new or existing process and procedures;
• Assist in the training of new and existing employees;
• Must be able to report to and work at various Managed Services client locations within a geographic territory based on business needs and as scheduled;
• Other duties as assigned by manager.
• In the absence of onsite personal, may perform any of, but is not limited to the following duties