Field Support Supervisor-Manchester/Cheshire UK

at  Ecolab

Join Ecolab’s sales team as a Field Support Supervisor in the Light Industrial market. Within our industry leading Nalco Water division, this technical management opportunity plays a key role in supporting a district’s sales team made up of 10+ sales associates. In this position, you will oversee the district equipment and servicing functions by supervising and developing a team of equipment & servicing engineers. You will offer expertise on daily operations to optimize our field team’s ability to deliver best in class solutions for our customers.

MINIMUM QUALIFICATIONS:

• Excellent communication required, both written and verbal
• Planning experience
• Water treatment or water hygiene experience
• Proficiency with the Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)

PREFERRED QUALIFICATIONS:

• Supervisory experience
• 1 year of experience in a sales organization
• Customer service experience where you have directly interfaced with customers

• Booking in of all work for Nalco Equipment engineers in designated district
• Running reports to allocate job sheets
• Building relationships with key partners and liaising on an ongoing basis to ensure service delivery is optimised
• Raise orders and checking of costs
• Check and submit RAMS
• Liaise with customers to schedule works
• Own problems and work with multiple stakeholders to ensure swift resolution to issues
• Canvas different partners to ensure the best costs are obtained for works and raise quotations for the sales team
• Action emergency work orders in a timely and efficient manner to ensure customer satisfaction and KPI’s are met
• Management and auditing of partners to ensure H&S and compliance to Nalco standards
• Carry out management and PP&Ds of any direct reports