Field Technical Specialist

at  Abbott Laboratories

Welcome to Abbott! We’re glad you’re here. We create better healthier lives every day at Abbott, and we invite you to be part our journey.

ABOUT US

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.
The Field Technical Specialist role is an excellent opportunity based in Victoria to join our Neuromodulation team.
We are seeking an experienced professional who will provide technical expertise at implant/follow up, troubleshooting and supporting clinicians and Territory Managers.

Minimum Education

• Tertiary qualifications in a related field is desirable but not essential

Minimum Experience and Skills

• Experience in the clinical support of medical devices is highly regarded but not essential
• An ability to demonstrate a high degree of technical capability
• Is able to develop and maintain a network of contacts; acts in a way that indicates understanding and accurate interpretation of others concerns and feelings

• Liaise with Education to ensure personal levels of technical competence are at the highest Neuromodulation standard.
• Initiate a method of ongoing communication to all Territory Managers and other employees ensuring expertise is shared by all.
• Shared account management and ownership, in consultation with the Territory Manager.
• Liaising with Territory Management re Neuromodulation promotion, product, therapies, service and support.
• Provide procedure support through patient education, post-operative patient support and ongoing programming.
• Maintain technical competency through training and education including knowledge of therapies and procedures.
• Complete monthly reports as required
• Document all implant/programming attendance.
• Provide market feedback on product and competitor activity.
• Attend to/comply with customer service and other administrative requirements within the required timeframe.
• Knowledge of and commitment to the requirements of the Quality Management System.

Minimum Education

• Tertiary qualifications in a related field is desirable but not essential.

Minimum Experience and Skills

• Experience in the clinical support of medical devices is highly regarded but not essential
• An ability to demonstrate a high degree of technical capability
• Is able to develop and maintain a network of contacts; acts in a way that indicates understanding and accurate interpretation of others concerns and feelings.

Capabilities
Abbott First – Servant Leadership; Ownership; Transparent; One Team; Judgment
One Step Ahead – Insight Driven; Decisiveness; Anticipatory Problem Solving
Play to Win – Drive the Market; Strategic; Results Focused
Powered by People – Build Trust; Coach & Develop; Create Culture; Inclusiv