Field Technical Support Engineer

at  Hochiki Group

FIELD TECHNICAL SUPPORT AND TRAINING ENGINEER

Established over 30 years ago, Kentec Electronics Ltd. has evolved into one of the world’s leading independent fire control panel manufacturers. Over the years the Kentec name has become synonymous with World class product, great service and excellent support. Based in Dartford, Kent, Kentec is a truly global supplier, exporting control equipment to over 70 countries Worldwide, and in many different languages.
Job title: Field Technical Support and Training Engineer- South Central England
Main purpose of job: The candidate will provide technical support and product training on all Kentec products both in the UK and the Rest of the World.
Department: Tech Support department
Location: Dartford
Position reports to: Technical Support & Training Manager
Position is responsible for: Technical Support and product training on Kentec’s products
Length of contract: Permanent

SKILLS, EXPERIENCE AND PERSON SPECIFICATION

• Must have experience in the Fire industry
• Familiar with product terminology and knowledge
• Confident in delivering training, advising and troubleshooting problems
• Excellent customer-facing skills
• Must be reliable, conscientious and hard working
• Familiar with MS Office products

• To deliver product training to customers and Kentec staff on all Kentec products
• To manage training scheduling, training records and certification
• To continually develop and improve the training provided to customers
• To provide telephone, email and field support to customers and Kentec staff
• To assist in the validation of new Kentec products, to ensure they meet customer requirements
• To assist in the preparation and verification of technical documentation for Kentec products
• To keep up to date with current technologies in the fire industry
• To keep up to date with product standards