Field Technician

at  Quadient

CONNECT WITH QUADIENT

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .
In this role, you will travel to customer locations to provide service, maintenance and installation provide for equipment in the field. Their duties include installation, troubleshooting and repairs. Ensures the equipment is installed and working properly, but also manages customer relationships to boost customer retention and satisfaction, which ultimately boosts the company’s profitability.

• Install, service or upgrade equipment onsite at customer locations
• Diagnose technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls.
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions.
• Provide training and guidance to customers on the proper operation and maintenance of products.
• Configuring hardware and software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Keep clients apprised of progress during maintenance or a down system situation.
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment
• Ability to effectively articulate and document technical issues for escalation.
• Evaluate customer needs and initiate additional products or services.