FIG Relationship Associate

at  Wells Fargo

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• Experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Strong organisational skills and ability to multi-task on concurrent projects.
• Ability to work in a fast-paced, highly demanding team environment.
• Strong verbal, written, and interpersonal communication skills.
• Ability to foster strong relationships.
• Familiarity and experience with Anti-Money Laundering (AML) and Customer Due Diligence (CDD)

Wells Fargo is seeking an experienced Business Relationship Support Specialist to support the Financial Institutions Group in the EMEA region. This is a varied role for an individual with exceptional client care skills, attention to detail, KYC and AML knowledge. As a subject matter expert, you will play a leading role notably in the completion of the Ongoing Due Diligence process as well as the new client Due Diligence onboarding process. This will include sourcing of KYC documentation, a close connectivity with clients, which will include building client rapport, and co-ordination of a timely completion.

In this role, you will:

• Partner with Relationship Managers to resolve issues, provide status updates on implementations, and complete line of business operational projects, as necessary.
• Coordinate with product partners on a range of client related matters.
• Be accountable for a portfolio of Financial Institutions Group customers, specifically Banks.
• Independently and/or collaboratively work with key internal and external stakeholders fostering strong relationships.
• Conduct customer outreach for the purpose of relationship building and client support.
• Primary point of contact for collecting AML documents and data elements in adherence with Customer Due Diligence Standards.
• Identify opportunities for process improvements within the portfolio.
• Develop expertise in the relevant policies, procedures, and compliance requirements.
• Handle complex customer issues which include escalation and resolution.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Receive and follow direction from leaders.
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualifications:

• Experience in Business Relationship Support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong organisational skills and ability to multi-task on concurrent projects.
• Ability to work in a fast-paced, highly demanding team environment.
• Strong verbal, written, and interpersonal communication skills.
• Ability to foster strong relationships.
• Familiarity and experience with Anti-Money Laundering (AML) and Customer Due Diligence (CDD).

Job Expectations:

• Flexibility to adjust to work environment, client and business requirements as needed.
• This is a hybrid role with the expectation to work 3 days in office, 2 days remote.